Senior Operations Manager

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Develops complex program models to extract data and uses multiple databases to acquire statistical and financial data. Utilizes portfolio trends to propose policy/procedural changes within segmentation structure to produce optimal results. Excels at risk/reward trade off. Build relationships with external agencies. Participates in the rollout of company-wide pilot programs developed as a result of programmed models. Duties primarily include the regular use of discretion, independent judgment, the ability to communicate with multiple levels of management and the utilization of core leadership behaviors.

Job Description*

This position is for an analyst role supporting Specialty Servicing and Fulfillment Operations. Key responsibilities include utilizing a variety of systems such as Excel, SAS, SQL, Tableau, Alteryx and other BI Tools to provide analytical support on strategies and operational health. Responsibilities include participating in business meetings to understand needs to develop requirements, performing data research, creating report visualizations, and managing report deployment including user on-boarding. Job expectations include developing, maintaining, and enhancing reports to deliver comprehensive end-to-end reporting solutions.

Additional areas of focus include performance summaries of various key performance indicators and metrics over time, uncover actionable business insights to drive responses to performance trends, and the production of reports and updates for senior management to ensure consistency and performance excellence across Specialty Servicing and Fulfillment Operations.

Responsibilities*

• Identify process improvements and efficiencies via data analysis

• Analyzes and interprets large sets of raw data to recommend ways to help the business achieve desired outcomes and make informed business decisions

• Leads coordination of the production of product performance reports and updates for senior management

• Determine ways to optimize code and BI presentation to align to Business needs

• Validate the integrity and quality of data required for performing analysis

• Ensuring that process documentation and control steps are in place to ensure transparency into design.

Requirements:

Education*

Graduate (Any stream)

Experience Range*: 12+ years of analytics and reporting experience

Foundational skills:

• Advanced SQL / SAS /Alteryx-Strong SQL background

• Tableau

• Excel

• Python

• Strong written and oral communication skills

• Knowledge of business intelligence tools

• Excellent analytical & problem-solving skills

• Data Visualization

• Data and Trend Analysis

• Business Analytics

• Monitoring, Surveillance, and Testing

• Mentoring experience of data analytics and reporting resources

• Strong quantitative, critical thinking, and analytical skills

• Ability to communicate and interact with a high degree of professionalism with executive level personnel across the business

• Must understand how to pull data and present it in a story to the FLU / Leadership

• Ability to work independently as well as in a team environment

• Ability to proactively identify, analyze, and improve upon existing processes for optimization and to meet deadlines

Work Timings*

Shift - 12.30 to 9:30pm(Weekend Off)

Job Location*

Chennai