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Palo Alto, California, United States
Remote only
Brightline is redefining what pediatric behavioral health care looks like for families across the country, and we're looking for the Senior Product Manager who will bring that vision to life.
This role owns product direction and delivery for a defined area, starting with clinical operations, internal tools, and partner integrations. You'll take on important business problems, work closely with Engineering, Design, Clinical, Operations, Growth, and Data, and be accountable for the outcomes in the area you own.
Every hour a clinician spends working around a clunky process is an hour they aren't spending with a family. This role starts there: improving how our clinical and operations teams work and how our systems connect with partners, so our teams can serve more families without adding unnecessary work or cost. Over time, your scope may grow to include the member and caregiver experience, engagement, and growth.
We want someone who can figure out which problems are worth solving, make practical tradeoffs, and measure whether the solutions are working. Experience using AI and automation to improve workflows is important, but the outcome matters more than the technology.
Product Direction and Discovery
Own product direction and delivery for your area, starting with clinical operations, internal tools, and partner integrations
Spend time with clinicians, care teams, members, and operations staff to understand problems before deciding what to build
Set priorities and a clear roadmap, making tradeoffs based on member needs, clinical quality, business value, effort, and risk
Evaluate build versus buy options, vendors, and integrations, and work with partners through launch and ongoing improvement
Delivery and Adoption
Improve workflows and tools that help teams serve more families without adding unnecessary work or cost
Find practical uses for AI, automation, and data, with attention to reliability, privacy, and clinical safety
Work with Engineering, Design, Clinical, Operations, Growth, and Data to deliver products and drive adoption
Communicate decisions and risks clearly and keep partner teams aligned
Measurement and Learning
Define a small set of measures for your area, such as clinician capacity, cost to serve, conversion, engagement, reliability, or member experience, and own the results
Use research, analytics, and feedback to learn what is working and change course when needed
5+ years of product management experience, preferably in healthcare or health technology
Track record of owning a product area and its outcomes from problem definition through launch, adoption, and measurement
Hands-on experience with internal tools, operational workflows, or partner and vendor integrations
Strong product discovery skills and sound judgment about what to build, what not to build, and why
Ability to connect product decisions to business outcomes, including growth, clinician productivity, cost, and member experience
Comfort working with data, product analytics, and experimentation
Practical experience using AI or automation to improve a product or workflow
Clear communication, good follow-through, and comfort working in a growing company where priorities can change
Comfort working with data, product analytics, and experimentation, SQL experience is a plus
Hands-on experience with internal tools, operational workflows, or partner and vendor integrations; experience across both internal tools and third-party integrations is preferred
We invest in our people with a comprehensive benefits package designed to support your health, your family, and your life outside of work:
Health coverage: Medical, Dental, and Vision insurance, plus Long-Term Disability, Life Insurance, a Flexible Spending Account, and a 401(k)
Time to recharge: 12 Company Holidays, Floating Holidays, and Paid Time Off — plus a company-wide Holiday Shutdown between Christmas and New Year's, so you can truly unplug knowing your teammates are offline too
Growing your family: Parental Leave to be present for what matters most
Perks & stipends: Health and Wellness Stipend, Home Office Reimbursement, License Maintenance Reimbursement, Commuter Benefits, and Professional Development Reimbursement to support how and where you do your best work
At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. Depending on the position, total compensation packages are dynamically structured and may include a combination of cash salary, equity, benefits, wellbeing, and professional opportunity. Compensation for this role varies based on geographic location and market data. Final compensation will be determined by factors including location, skills, experience, and internal equity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range is $140,000 to $170,000.
At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation upon which our mission is built. We are committed to:
building a future where all families can access inclusive, high-quality care
creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive
systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems
ensuring that every employee, candidate, client, and family we serve is valued and respected
Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Brightline’s virtual and in-person outpatient services include diagnostic evaluation, therapy, psychiatry services (e.g. medication management), and psychological testing (to assess learning differences, school readiness, executive functioning difficulties [e.g. ADHD], and autism). In addition to Brightline’s generalized support, we offer focused programs including those that support anxiety, obsessive compulsive disorders, ADHD, and disruptive behaviors - in alignment with our standards of care.
Founded in 2019, Brightline has delivered care to tens of thousands of families with industry-leading results. We’ve been nationally recognized for clinical excellence and innovation for several years — recent awards include the Fast Company 50 Most Innovative Companies (2022) and Behavioral Health Business Companies to Watch Award (2024). Brightline is based in Palo Alto and is backed by investors including Boston Children’s Hospital, Northwell Health, Blue Cross Blue Shield of Massachusetts, Google Ventures, KKR, and Oak HC/FT.
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