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Canada, Kentucky, United States
Hybrid
Thanx is a leading loyalty and guest engagement platform for regional and national restaurants. We help brands drive profitable growth by increasing guest frequency, growing digital sales, and reducing reliance on discounts. Most loyalty platforms work for guests who are already loyal. Thanx unifies loyalty, digital ordering, and marketing automation in one platform that turns first-time and casual guests into regulars, treating loyalty as a business outcome, not a program, and engaging across the entire guest base.
Thanx has raised more than $30M from elite investors including M33 Growth, Ribbit Capital, and Sequoia Capital. Our success is rooted in a culture that has attracted some of the best talent in the country, and we are proud of strong employee tenure, a track record of internal promotions, and the company-wide shift to working AI-native over the last 18 months. We credit our cultural “core behaviors” with these accomplishments: Think Boldly, Execute Reliably, Focus on What Matters, Say “Thanx” Genuinely, Encourage Diverse Perspectives, and Lead, Virtually.
You go to the customer first and the data second, and you can tell the difference between a loud request and a real pattern. You bring evidence, not anecdotes, and you have opinions you built yourself rather than inherited from a roadmap meeting.
You are hands-on with AI tooling in practice, not in a slide deck. You’ve spent real time in Claude Code, Codex, or comparable agentic tools, built your own prototypes and workflows with them, and you have opinions about where they break. You can read a schema, write a query, follow a pull request, and hold your own with engineers on tradeoffs. You don’t need to be an engineer; you do need to be unafraid of the codebase.
You write well, because our specs are read by humans and agents alike and clear writing is the core craft. You thrive with a broad mandate and little process, and you build conviction with leadership through evidence rather than escalation.
Everyone at Thanx has equity and is expected to operate like an owner. That means real intensity, including evenings and weekends when the work calls for it. If that isn’t what you’re looking for right now, this isn’t the right role. We would rather you know that before you apply than after you start.
You will own a meaningful area of the next generation of the Thanx platform, end to end, from the customer problem to the shipped product to whether it actually moved the business. This is real product, for real restaurant brands, on real data.
The surface area is wider than “loyalty software” suggests. Thanx today spans:
There is a lot of surface area and not many PMs. That means real ownership: the decisions you make change how hundreds of brands run their guest relationships, and the data comes back fast enough to tell you whether you were right.
We are profitable, with industry-leading retention, and we are long past the search for product-market fit. We are rebuilding the platform around AI, and this role is about what that platform becomes next.
“With great power comes great responsibility.” Uncle Ben
This is the part that makes the job different, and it’s worth reading closely:
Thanx has reorganized around AI. Claude Code is in daily use in every function, and every employee has an unlimited token budget. We didn’t stop at handing people tools. We built the internal systems that turn customer voice into shipped product, and we keep tightening that loop:
The result is a pace most product orgs haven’t seen yet. The bottleneck has moved. It’s no longer how fast we can write specs or ship code. It’s judgment: picking the right problem, knowing what “good” looks like for a restaurant operator, and noticing when the system is confidently building the wrong thing. That judgment is the job.
You will also help build the machine. The workflows above are young, and the PM who joins now will shape how product is made here, the skills, the agents, the templates, and the guardrails, not just use them.
We don’t believe in rigid requirements, but success in this role typically involves:
Nice to have:
US - Tier 1
$161,000 - $180,000 USD
US - Tier 2
$148,000 - $163,000 USD
US - Tier 3
$140,000 - $155,000 USD
Canada
$140,000 - $161,000 CAD
Thanx uses structured internal leveling and location-based compensation. Final leveling and compensation are determined through the interview process based on experience, scope, and work location, and any offer will align with the appropriate range.
This position is an existing vacancy.
We use AI-assisted tools to help review applications. Every application is also reviewed by a person, and no hiring decision is made by an automated system alone. If you’d like to know more about how we use these tools, ask your recruiter at any point in the process.
If you need an accommodation at any stage of the application or interview process, contact people@thanx.com and we will work with you to arrange it.
Ready to change your life? Apply now!
We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Thanx will consider qualified applicants with arrest or conviction records for employment in a manner consistent with local requirements.
