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Cork, Éire / Ireland
Hybrid
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
Hybrid role - 2 days per week min in the office. (Cork/London)
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
The Digital Office is a service-centric organization where our Business Capability Teams are directly accountable for the end-to-end business capabilities they enable.
We are looking for a Business Capability Owner (BCO) for our Consumer Customer Experience (CX) capability. In this role, you will be the strategic partner to our Global CX Business Unit, enabling the technology that supports millions of customer interactions across the globe.
You will be accountable for defining the strategic direction, roadmap and priorities for our CX technology ecosystem, covering self-service, agent tools and omnichannel support.
A critical requirement of this role is proven hands-on experience implementing and administering Zendesk. You will lead Zendesk implementation initiatives and own the ongoing administration, configuration and optimization of the platform, ensuring it meets the evolving needs of our global customer service operations.
Beyond platform administration, you will drive the strategic evolution and continuous improvement of our wider CX technology ecosystem. This includes assessing existing architecture, identifying opportunities for modernization, and developing a multi-year technology roadmap aligned with business objectives and future growth.
You will champion the integration of systems, explore emerging technologies such as AI and advanced analytics, and establish robust governance frameworks to support data integrity, security and operational excellence.
Ultimately, your leadership will ensure our CX technology is scalable, resilient and forward-looking, enabling Logitech to deliver world-class customer experiences at scale.
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviours and values you'll need for success at Logitech.
In this role, you will be responsible for:
For consideration, you must bring the following minimum skills and experiences to our team:
Across Logitech, we empower collaboration and foster play. We help teams collaborate and learn from anywhere, without compromising on productivity or continuity. Our hybrid work model allows employees to work remotely and onsite, depending on the needs of their roles and teams. For this position, you will be based in our Cork office and expected onsite at least two days per week.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. As a global company, we value diversity and celebrate our differences. Don't meet every single requirement? Not a problem. If you feel you are the right candidate for this opportunity, we strongly encourage you to apply. We want to meet you!
We offer comprehensive and competitive benefits packages and working environments designed to help you care for yourself and your loved ones, now and in the future. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing, so we can all create, achieve and enjoy more.
All qualified applicants will receive consideration for employment without regard to race, sex, age, colour, religion, sexual orientation, gender identity, national origin, protected veteran status or disability.
If you require an accommodation to complete any part of the application process, are unable to access or use the online application process, or need an alternative method of applying, you may contact us toll-free at +1-510-713-4866 for assistance.
Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.