Senior Product Manager - Customer Present

See yourself in the team

Business Banking (BB) offers a wide range of services and solutions to our small to medium, enterprise customers and our regional and agribusiness customers. We also take care of our personal and institutional online trading customers and our premium personal Private Banking customers. Everyday Business Banking (EBB) is a centre of excellence for innovation development and capability within the Group. We develop transformative technology and products of innovation.

Payments Acceptance supports our customers to operate and grow their business, through the provision of innovative payment solutions that help them better engage with their customers and suppliers.

The Product Team is accountable for the development and optimisation of online and in-person acquiring solutions to deliver payment products and services to our customers. We prioritise our customers above all else, relentlessly improving their experience and solving their unmet needs.

We are looking for an experienced senior product manager, to obsess over customers and strive to deliver better outcomes. You will have a superior work ethic, growth mindset and a willingness to learn and take on new challenges.

Do work that matters

Your responsibilities include but are not limited to:

• Product Development: Lead the end-to-end technical product development and delivery, encompassing conceptualisation of new product design, articulation and prioritisation of business requirements, review of technical solution design, build, user testing and working with relevant stakeholders to ensure successful go-to-market launch.

• Product Management: Responsible for ensuring compliance with scheme requirements as well as relevant Group Policies and Standards.

• Risk Management: Responsible for proactively identifying, mitigating, and managing risks including high profile remediations in flight

• Customer Centric Design: Responsible for understanding the needs of a customer including pain points, development of a product roadmap and ability to prioritise.

• Competitor Analysis: Understand the competitive landscape and product trends.

• Continuous Improvement: Manage change to continuously improve the product offering and processes to facilitate the overall customer experience.

• Stakeholder Management: Work closely with internal and external stakeholders/vendors, build a strong relationship and manage in accordance with relevant Group Policies and Standards.

We are interested in people who have

• Experience as Product Manager or Business Analyst in financial services and with proven all-round product management knowledge or skills.

• Have worked within Payments and/or merchant acquiring.

• Preferred but not essential, have led product remediation

• Strong written and verbal communication skills, with the ability to clearly articulate complex information, influence stakeholders, and drive alignment across business and technology teams.

• Demonstrated success in leading and executing on projects.

• Strong stakeholder engagement and management capabilities. Success in the role requires the ability to lead and influence without direct authority.

• Strong problem-solving capabilities – need to have the motivation and be comfortable with investigating and providing recommended options/solutions to complex problems and technical nuances.

• Experience working with a vendor to deliver product development.

• Comfortable with navigating ambiguity and ability to work flexibly through change.

• Experience working in an agile environment, using agile tooling and enjoy collaborating with others.

• Risk Mindset –All CommBank employees are expected to proactively identify and understand, openly discuss, and act on current and future risks.

We operate in a hybrid working environment, meaning a blend between being in the office and working remote.

If this sounds like you, apply today!

Advertising End Date: 16/07/2026