Senior Product Manager, Insurance and Warranty CX

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

1) providing the best services for homebuyers

2) led by advantaged underwriting in insurance

3) to protect the whole home

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title: Senior Product Manager – Insurance and Warranty CX

Location: India
Workplace Type: Remote 

Job Summary 

The future is bright for the Porch Group, and we'd love for you to be a part of it as our Senior Product Manager with the Insurance and Warranty team.

We are building a new kind of consumer experience at Porch—one that helps homeowners move, maintain, and protect their home through simple, connected digital interactions across web, mobile, and communications.

As a Product Manager, you will play a critical role in bringing this experience to life. You will own the execution of customer-facing experiences across insurance and warranty digital experiences, translating strategy and ideas into clear, prioritized, and deliverable product work.

This role requires a strong sense of ownership over outcomes, paired with the ability to drive detailed execution. You will operate at the center of a highly cross-functional environment- working closely with engineering, design, insurance operations, warranty teams, and data partners to deliver meaningful, high-quality customer experiences. Based in India, this person will collaborate closely with U.S.-based teams and help create intuitive, reliable, and connected digital experiences for homeowners.

What You Will Do As A Senior Product Manager

• Own the roadmap and delivery for core customer-facing digital experiences across insurance and warranty, including policy management, claims, payments, and self-service capabilities.
• Own customer onboarding and lifecycle touchpoints across web, mobile, and signed-in / signed-out contexts.
• Ensure customer experiences are intuitive, reliable, and create real value, incorporating customer context, offer and transaction data, and other signals to improve usability, personalization, and overall experience quality.
• Own lifecycle-driven experiences that support customer engagement and data capture across multiple channels, including customer communications (email, SMS, chat, telephony).
• Own onboarding, activation, and re-engagement flows, and experiences that drive adoption, engagement, and repeat usage.
• Connect experiences into a cohesive and effective customer journey, ensuring interactions across channels feel coordinated, relevant, and timely, and contribute to both customer value and business outcomes.
• Own the full execution lifecycle from idea to release, translating product direction into clear epics, user stories, and requirements.
• Manage backlog, sprint planning, and prioritization, and drive alignment across stakeholders at the feature level.
• Track milestones, dependencies, and risks across product delivery.
• Support QA, issue resolution, and launch readiness.
• Maintain a steady flow of well-defined, high-quality work to engineering teams.

What You Will Bring As A Senior Product Manager

• 8+ years of experience in product management or a closely related role.
• Experience owning and delivering customer-facing digital products (web and/or mobile).
• Strong ability to translate complex problems into clear, actionable requirements.
• Proven track record of working cross-functionally to ship products.
• Experience working on consumer-facing products with multiple systems and dependencies preferred.
• Experience partnering with operations-heavy teams (e.g., insurance, customer support, service delivery) preferred.
• Familiarity with lifecycle marketing or engagement channels (email, SMS, etc.) preferred.
• Experience working in fast-paced environments with evolving priorities preferred.
• This role is based in India and will work closely with teams in the United States; flexibility to collaborate across time zones is important.
• Proven experience working with US based business teams.
• Excellent written and communication skills in English language.
• Ability to work within core US business hours / time zone expectations - Eastern Standard Time (EST) overlap.
• Working Hours: 8 Hours (Excluding breaks)  
  4 Core US Hours Overlap (7:30pm- 11:30pm IST)  
  4 flexible hours (IST)    
• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload .

The application window for this position is anticipated to close in 2 weeks (10 business days) from July 30, 2026. Please know this may change based on business and interviewing needs.

What You Will Get As A Porch Group Team Member

Pay Range*: ₹40,50,000 – ₹56,70,000 INR Annually

*Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job‑related knowledge, alignment with market and our Porch employees, as well as your geographic location.

Our benefits package will provide you with comprehensive coverage for your health, life, and financial well‑being.

• Our benefits include medical insurance, accident insurance and retiral benefits
• Our wellness programs include 12 company‑paid holidays, 2 flexible holidays, privilege/earned leave, casual/sick leave, paid maternity and paternity leaves, and weekly wellness events.

What’s next?

Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.