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Palo Alto, California, United States
Onsite
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Klaviyo's AI & Analytics pillar builds the intelligence layer that helps marketers understand their customers, personalize every interaction, and prove the impact of their work. Two of our highest-leverage products live at the center of this: Product Recommendations and Audience Optimization. Both are ML-powered. Both exist for one reason: to help brands running autonomous marketing get a real, measurable lift in performance and revenue.
Klaviyo runs like an ecosystem of startups. Every team owns real outcomes, and the people who succeed here are builders who pull in the partners they need, even when those partners don't report to them. This role is a clear example of that model in action.
We're looking for a Senior Product Manager to own the product and model strategy for two connected feature areas: Product Recommendations and Message Prioritization, with room to take on additional ML-powered feature pods as the portfolio grows.
Product Recommendations spans multiple model types, deep familiarity with product catalog data structures, and enterprise-grade customization: filters, guardrails, exclusions, and the business rules brands need layered on top of a model before they'll trust it in production.
Message prioritization decides who receives a message, which message they receive, and when. Any given profile might be eligible for several messages in a short window. This feature caps how many they actually get and picks the ones most likely to convert, so the model has to optimize for revenue and conversion at the same time it respects frequency limits.
Across both areas, this PM owns the full outcome: not just what ships, but whether it delivers positive lift for the brands using it. That means you're accountable for model performance the same way you're accountable for the product experience wrapped around it.
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
