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San Francisco, California, United States
Remote only
EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.
We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.
We're looking for a Sr. Product Solutions Manager to ensure our enterprise customers are seamlessly onboarded and set up for success. In this highly cross-functional role, you will act as a hybrid program manager, implementation specialist, and product partner. You will work directly with customers to configure their environments, write and iterate on AI prompts, execute SQL queries for data mapping and reporting, drive end-to-end UAT, and build the foundational playbooks for new product areas. You will also serve as the voice of the customer, capturing structured feedback and prioritizing use cases that directly influence the product roadmap. This is a high-impact, individual contributor role at the intersection of Product, Engineering, and Customer Success.
This is an ideal role for someone who is exceptionally detail-oriented, technically capable, and thrives in a scrappy environment where they can build scalable implementation systems from the ground up. Please note that travel will be required for this role.
Drive End-to-End Implementation: Own the technical and operational setup for our customers.
Configure Customer Environments: Translate firm Standard Operating Procedures into EvenUp by setting up Smart Workflows, task plans, and document templates.
Write & Iterate AI Prompts: Draft, test, and refine prompts, exercising strong judgment on quality thresholds for v1 launches.
Data & Reporting: Write and execute SQL queries to configure custom firm reports and validate data accuracy. Manage complex data mapping tasks, including provider contact entity linking. Leverage AI-assisted coding to investigate and resolve data discrepancies across backend and product layers.
Lead QA & Testing: Design User Acceptance Testing (UAT) end-to-end scenarios, conduct UAT alongside extended teams, provide mock plugs for integrations, and meticulously validate all use cases in staging environments to ensure production readiness.
Program Management & Training: Draft training schedules, coordinate with external stakeholders, and partner with internal ops teams to update internal processes (e.g., mailroom/fax attribution).
Product Feedback Loop: Triage critical failures during rollout, identify missed use cases, and prioritize them in the product backlog to continuously improve the platform.
4+ years of work experience in a fast-paced environment (SaaS, LegalTech, or complex Operations).
Enterprise Implementations: A track record of leading or working on customization-heavy "system of record" implementations for large enterprise customers.
Strong SQL Skills: Comfortable writing and running complex SQL queries for data mapping, custom reporting and validation.
Prompt Engineering: Experience writing, testing and iterating on AI prompts, based on a foundational understanding of how large language models (LLMs) process and respond to inputs.
Scrappy & Adaptable: You are comfortable testing, iterating, and making swift, sound judgment calls on where quality is "good enough" for a v1 launch versus what needs immediate fixing.
Exceptional Attention to Detail: You can flawlessly manage highly complex configurations, from variabilized fax cover pages to intricate firm-level files and integration services.
Customer-Centric Focus: You have a track record of working directly with enterprise customers or critical external stakeholders to ensure their success.
Testing & Triage Capabilities: You know how to build UAT scenarios, run testing sessions, and quickly prioritize bugs or scope reductions.
Firms are successfully deployed on the new system with high client satisfaction and minimal operational friction.
Clear, repeatable implementation playbooks are established, paving the way for future handoffs to the broader Customer Success team.
Product and Engineering teams are equipped with prioritized, actionable feedback to improve the product roadmap.
Prior professional experience working with an enterprise "system of record".
Prior professional background in personal injury law, LegalTech, or Legal Case Management Systems.
#LI-Remote
Benefits & Perks:
As part of our total rewards package, we offer attractive benefits and perks to our employees, including:
Choice of medical, dental, and vision insurance plans for you and your family.
Additional insurance coverage options for life, accident, or critical illness.
Flexible paid time off, sick leave, short-term and long-term disability.
10 US observed holidays, and Canadian statutory holidays by province.
A home office stipend.
401(k) for US-based employees and RRSP for Canada-based employees.
Paid parental leave.
A local in-person meet-up program.
Hubs in San Francisco and Toronto.
(Please note the above benefits & perks are for full-time employees)
Notice to Candidates:
To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page.
Please note that EvenUp may use AI notetakers and other recording devices in the recruiting process. If you interview with us, with your consent, we may record your conversations and summarize them into notes for internal use. Recording is optional, and declining will not affect your candidacy.
EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.