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Alcobendas, Comunidad de Madrid, España
Onsite
Are you a proactive HVAC / Chiller technician, marine engineer, or have another relevant technical background with a passion for working with product support and product improvement in industrial cooling and heating?
Can you see yourself in a global organization focused on innovation, sustainability and safety? Then read on and find out what Johnson Controls can offer you!
What You Will Do
As a Product Technical Support Engineer, you will be a key player in our product technical support department in Holme, where you work closely with the factory, the development department and Order Engineering to ensure effective solutions for warranty cases and technical product support. The department specialises in handling technical product support and warranty cases for our customers. You will operate in a global organization where Johnson Controls is a market leader in the design, production, sale and service of industrial cooling systems and heat pumps for industrial purposes as well as marine and offshore applications
Key responsibilities:
As a Product Technical Support Engineer, you will:
Ensure technical solutions that create customer satisfaction by effectively handling warranty cases and technical support.
Provide remote support to our field operations and work closely with technicians and other key stakeholders.
Work cross-functionally with departments such as Quality, Development and Manufacturing to ensure optimal solutions.
Contribute with learnings from warranty cases and technical challenges to continuous product improvement, so JCI always delivers the best products on the market.
Possibly participate in on-site support.
What we look for
Technical background/degree (Mechanical Engineer)
Experience in the HVAC / Chillers industry or a similar field
Experience from Technical Support & Warranty handling (Technical)
Knowledge of Root Cause Analysis (RCA).
Experience with project management and/or coordination.
Strong communication skills – both oral and written, especially in English.
Good IT understanding, including MS Office, Power BI and Teams.
What do we offer?
Johnson Controls offers an attractive compensation package according to your qualifications and experience. You will enjoy a comprehensive social benefits package including life and accident insurance, the possibility of opting into flexible compensation, as well as our flexible working hours and hybrid work policy.
In addition, our salary policy, job stability, continuous training, opportunities for professional development, and an excellent working environment form part of our employee benefits package.
By working with us, you will be part of a global company that embraces diversity, rewards great work, and inspires people to achieve their best. In a constantly evolving environment, we lay the foundations for you to develop a career path that is as unique as you are. As a member of our team, you will have the opportunity to make a difference. The world is waiting for you—and so are we.
Who are we?
The future is being built today, and Johnson Controls makes that future more productive, safer, and more sustainable. We design automated buildings, energy‑efficient solutions, and integrated infrastructures that work as one to enable smarter cities and communities. Our ultimate goal is to innovate to improve people’s lives and the world they live in.
We are a global, multi‑industry technology leader with a diversified portfolio, serving a wide variety of customers in more than 150 countries. Our commitment to sustainability dates back to our origins in 1885 with the invention of the first electric room thermostat. Our mission is to support our customers, create added value, and help them achieve their goals every day, anywhere in the world. Our industry‑leading portfolio of building technology and solutions includes some of the most trusted names in the market, such as Tyco®, York®, Sensormatic Solutions, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul®, and Grinnell®.
For more information, visit www.johnsoncontrols.com.
This job posting has been written with impartiality and non‑discrimination in mind, regardless of gender, race, ideology, or any other reason. Specifically, it complies with current legislation on gender equality between women and men (Law 3/2007). The company is committed to equal opportunities in accordance with its policies and codes of conduct.
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