Senior Project Manager – Class Action & Remediation

Accountabilities:

• Serve as a primary operational contact for clients, building strong relationships and ensuring requirements, expectations, and deliverables are clearly understood and met.
• Lead complex Class Action and Remediation administration projects from initiation through completion, maintaining timelines, budgets, quality standards, and overall delivery objectives.
• Manage project financial performance, including budgets, estimates, revenue forecasts, invoices, and financial objectives.
• Advise other Project Managers on forecasting, budgeting, and invoice accuracy.
• Coordinate cross-functional resources across data, technology, sales, call center, claims, disbursement, and other operational teams.
• Monitor project progress, identify risks and potential issues, develop contingency plans, and adjust resources and priorities as needed.
• Delegate responsibilities effectively and ensure project assignments and internal requests are completed accurately and on schedule.
• Maintain clear communication with project teams and leadership regarding status, priorities, risks, issues, and changes.
• Handle complex or sensitive client situations with professionalism, sound judgment, and a solutions-oriented approach.
• Recruit, train, supervise, coach, and evaluate project personnel while fostering a collaborative, high-performing environment.
• Support employee development, succession planning, and the creation of a strong internal talent pipeline.
• Identify opportunities to improve workflows, controls, processes, and procedures to increase efficiency, quality, profitability, and client satisfaction.
• Partner with business and operational leaders to implement best practices and streamline service delivery.
• Use data and analytical approaches to identify issues, evaluate performance, solve problems, and support business decisions.
• Collaborate across client services, sales, and operational functions to maintain strong service standards while supporting efficiency and profitability.

Requirements:

• Extensive project management and client-facing experience, including responsibility for complex projects, competing priorities, and cross-functional teams.
• Hands-on experience in eDiscovery, with significant experience using Relativity and/or RelativityOne.
• Bachelor’s degree in management, a related discipline, or equivalent relevant industry experience preferred.
• JD, MBA, or another relevant advanced degree preferred.
• PMP certification through the Project Management Institute preferred.
• Previous experience in banking or financial services preferred.
• Demonstrated ability to manage project budgets, forecasts, timelines, resources, deliverables, and client expectations.
• Strong leadership and people-management capabilities, including coaching, mentoring, development, and supervision.
• Excellent planning, organizational, analytical, critical-thinking, and problem-solving skills.
• Ability to manage multiple complex and changing priorities while maintaining attention to detail and quality.
• Strong risk-management skills, including the ability to anticipate challenges, evaluate alternatives, and establish contingency plans.
• Effective delegation skills and a strong commitment to delivering work on time, within scope, and to established quality standards.
• Strong technical aptitude and excellent computer skills.
• Outstanding written and verbal communication skills, with the ability to clearly communicate complex project information to clients, teams, and senior stakeholders.
• Ability to work independently with a high degree of judgment, accountability, and professionalism.

Benefits:

• $45.00–$75.00 per hour.
• 3-month contract assignment, with the possibility of extension or earlier conclusion based on business needs.
• Fully remote position within approved U.S. locations, with preference for candidates in the Eastern Time Zone.
• Medical, dental, and vision insurance.
• Life insurance.
• 401(k).
• Paid time off.
• Paid sick leave.