Senior Renewals Account Manager

• Supervisor a team of Renewal Operation Analysts responsible for:
  • Managing the renewal process from quote to obtaining the purchase order
  • Engaging with customers using phone, email, or other media, on their upcoming renewals
  • Delicately but professionally working through customer objections to secure on-time renewals
  • Responding to customer emails and requests within one business day of receipt
  • Logging all customer interactions in Salesforce.com
• Act as a point of escalation for any customers issues that the team encounters
• Training the team on renewal best practices so that they are enabled to meet and beat their targets
• Ensuring team members meet and exceed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
• Prepare reporting for senior management on the team’s performance including closed renewals and KPI / SLA metrics

• Requirements:

• 7 +years of experience preferably in Operations, Account Management or Renewals
• Excellent written and verbal communication skills.
• Prior experience using Salesforce or another CRM solution.
• Bachelor's degree from an accredited college or university or relevant experience.
• Should have people management skill.
• Guide the team in exceeding targets.

Flexera is proud to be an equal opportunity employer.  Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. 

Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.

We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.