Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
Job details
Senior Delivery Engineers are part of a techno-functional team that brings airline commercial solutions to life—implementing and delivering products across Pricing, Revenue Management, and Optimization solutions for customers worldwide. In this role, you’ll become a go-to Subject Matter Expert (SME) for these solutions, guiding airlines through adoption and training analysts to use the tools confidently and effectively.
Key responsibilities
- Lead end-to-end solution implementations as the SME—from Business Process Workshops (BPWs) through production transition and handover to customer care.
- Build deep expertise in the application UI and underlying business processes to train airline users and embed the solution into day-to-day operations.
- Facilitate onsite customer sessions as the SME, driving BPWs and capturing customer workflows, needs, and decision-making processes.
- Own delivery outcomes—ensuring objectives, milestones, and client expectations are met in line with contractual commitments.
- Analyze data, uncover actionable insights, understand data models, and spot opportunities to automate and streamline processes.
- Partner closely with project managers, account teams, and technical resources to deliver successful implementations, support adoption, and resolve post go-live maintenance issues and service requests.
- Lead pre-implementation data collection—aligning inputs, timelines, and stakeholders to set the project up for success.
- Run data validation and quality checks throughout implementation and delivery to ensure solution accuracy and reliability.
- Capture customer best practices and share them with Solution Management to continuously improve product capabilities.
- Communicate clearly in writing and verbally, acting as the bridge between developers, architects, designers, and internal/external customers.
- Contribute to a collaborative, high-trust team environment.
- Stay effective under pressure, managing ambiguity and complexity with a practical, solutions-first mindset.
- Work with a high level of ownership and minimal day-to-day oversight.
- Apply approved methods, processes, and tools consistently to ensure quality and repeatable delivery.
- Coach and mentor new business analysts on the solution, delivery approach, and operating processes.
Preferred experience & skills
- 7+ years of experience in Pricing, Revenue Management, or a closely related area.
- Airline domain knowledge strongly preferred.
- Bachelor’s degree (or equivalent technical experience) strongly preferred.
- Strong analytical skills and a comfort level working with complex datasets.
- Exposure to data analytics and automation; interest in AI/ML is a plus. Working knowledge of database concepts and R/SQL is an advantage.
- Hands-on experience with fares, pricing, or revenue management products.
- Highly organized, able to multitask, and comfortable switching across priorities as needed.
- Prior experience with similar products or airline environments is an advantage.
- Excellent spoken and written English; proficiency in an additional language is a plus.
- Strong problem-solving skills, with sound judgment on when and how to escalate issues.
- Willingness to travel to customer sites ~20–30% of the time (or as business needs require).
Preferred technical skills
- Microsoft 365 tools: Word, Excel, PowerPoint
- Tools (nice to have): SQL Developer, MongoDB, Studio 3T, R
- Programming languages & analytics (nice to have): R, Python, Tableau, Google Looker Studio
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
#LI-Hybrid#LI-BG1
