Senior Salesforce Administrator

Accountabilities

• Own Salesforce administration and configuration: Manage objects, fields, page layouts, validation rules, user accounts, and platform settings to maintain a secure, scalable, and well-documented Salesforce environment.

• Design and maintain automation: Build and optimize complex Flows and approval processes that streamline lead routing, opportunity management, quoting, deal approvals, renewals, and expansion workflows.

• Manage security and access controls: Maintain profiles, permission sets, permission set groups, role hierarchies, and sharing rules while applying the principle of least privilege.

• Oversee releases and deployments: Gather business requirements, develop and test solutions in sandboxes, coordinate deployments, and communicate platform changes to stakeholders.

• Support integrations and connected platforms: Collaborate with Business Systems to maintain and troubleshoot integrations with tools such as Clari, Clari Copilot, Gainsight, Marketo, ZoomInfo, RingLead, LinkedIn Sales Navigator, Crunchbase, CaptivateIQ, and DealHub.

• Maintain data quality and governance: Establish data standards, manage deduplication and cleanup activities, and implement validation controls to ensure reliable pipeline and revenue reporting.

• Develop reports and dashboards: Deliver actionable reporting that provides visibility into pipeline health, forecasting, business performance, and customer success metrics.

• Provide user support and enablement: Manage requests and incidents through Jira, prioritize work with Revenue Operations leadership, and create documentation and training resources to improve user adoption.

• Drive continuous improvement: Identify technical debt, recommend architectural enhancements, and evaluate new Salesforce capabilities, including AI-powered tools and automation features.

Requirements:

• Professional experience: At least 5 years of hands-on Salesforce administration experience, primarily within a B2B SaaS environment.

• Salesforce expertise: A Salesforce Administrator certification (ADM-201) or equivalent demonstrated platform knowledge, with a strong understanding of configuration, architecture, and platform best practices.

• Advanced automation skills: Proven experience designing, building, and maintaining complex record-triggered Flows, screen Flows, validation rules, and approval workflows.

• CPQ experience: Hands-on experience supporting configure-price-quote processes, pricing logic, quoting, and deal approval workflows using Salesforce CPQ, DealHub, or similar platforms.

• Security and governance: Strong knowledge of profiles, permission sets and groups, role hierarchies, sharing rules, and access management best practices.

• Release management: Experience managing sandboxes, testing protocols, deployments, and changes in an active, multi-user Salesforce environment.

• Data management: Proficiency with Salesforce Data Loader, deduplication processes, data cleanup, and validation standards that support accurate revenue reporting.

• Integration troubleshooting: Ability to investigate synchronization issues, maintain field mappings and integration logic, and resolve errors across Salesforce and connected go-to-market systems.

• Business process knowledge: A solid understanding of sales, marketing, and customer success operations in a SaaS business, including pipeline management, renewals, and expansion.

• Communication and collaboration: Full professional proficiency in written and spoken English, with the ability to explain technical concepts clearly and translate business requirements into practical solutions for global stakeholders.

Preferred qualifications:

• Additional Salesforce certifications, such as Advanced Administrator or Platform App Builder.

• Direct experience with DealHub CPQ, including template administration, guided selling, and contract generation rules.

• Familiarity with go-to-market tools such as Clari, Gainsight, Marketo, ZoomInfo, RingLead, LinkedIn Sales Navigator, and CaptivateIQ.

• Experience working with Salesforce Sales Cloud and Service Cloud.

• Ability to read and troubleshoot Apex triggers, inspect debug logs, and write SOQL queries to investigate data issues.

• Experience supporting international teams and partner or reseller sales models.

• Exposure to Salesforce AI capabilities, including Einstein and Agentforce.

• Application language: As the role involves regular collaboration with international stakeholders across multiple time zones, your CV/resume and application responses must be submitted in English.

Benefits:

• Remote flexibility: Work remotely from Brazil.

• Full-time opportunity: Join a global SaaS environment in a role with significant ownership and cross-functional impact.

• B2B engagement: Work through a third-party partner agency under a business-to-business arrangement.

• Cross-functional collaboration: Partner with international teams across Revenue Operations, Sales, Marketing, Business Systems, Customer Success, and Finance.

• Professional growth: Develop your expertise in Salesforce architecture, automation, CPQ, integrations, data governance, and emerging AI capabilities.

• Meaningful ownership: Influence platform strategy, improve operational efficiency, and help shape the systems that support revenue growth.

• Compensation and additional benefits: Salary, healthcare coverage, paid leave, equipment allowances, and other perks are not specified in the available job description and should be confirmed during the recruitment process.