Senior Salesforce Administrator

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

Job Summary

This is a unique opportunity for a Senior Salesforce Administrator to join our agile team that is building innovative solutions for our patients and providers.  This position primarily focuses on Health Cloud, Experience Cloud, and Sales Cloud modules. This person will attend scrum ceremonies and develop technical solutions.  They will participate in the implementation phases as well as the maintenance and development phases as our Salesforce strategy evolves. This role serves as a key contributor to the integration and ongoing optimization of Salesforce Health Cloud, supporting the transition from siloed processes and data sources to a unified operational platform utilized across Credentialing Operations and downstream business functions. This position is a remote role with the ability to sit within any US locality.

Compensation: $90,000-110,000 Annually with potential bonus

Responsibilities:

• Serve as a project lead for credentialing’s participation in the integration and ongoing optimization of Salesforce Health Cloud  

• Develop system and workflow solutions that meet the scope and requirements while focusing on scalability and maintainability  

• Work closely with Product Owners and business stakeholders to ensure scope and requirements are properly defined and executed upon 

• Collaborate with Quality Assurance (QA), product owners, and designers 

• Act as a subject matter expert for credentialing systems, workflows, and operational

• processes, including assisting with issue resolution and help desk support 

• Interface with team members to troubleshoot, debug, and fix issues in production and sandbox environments 

• Manage system releases and communication to team members 

• Create reports, dashboards, and custom report types 

• Manage users, profiles, roles, permission sets, and permission set groups 

• Create complex flows utilizing loops, email alerts, and custom actions 

• Readily share knowledge across the team   

• Champion best practices, coding standards, and documentation 

• Participate and engage in all Scrum Ceremonies and regular code reviews 

• Develop, maintain, and deliver training materials and user guidance related to Salesforce Health Cloud and credentialing systems 

• Evolve individual Salesforce certifications and credentials 

• Help shape the platform roadmap and influence architectural decisions 

• Serve as a trusted technical partner to Product, QA, and business stakeholders 

Skills and Experience:

• Certified Salesforce Administrator preferred

• 3+ years of experience working with the Salesforce Platform  

• Experience working in an Agile environment following SDLC   

• Experience in a Healthcare setting preferred 

• Experience with Gearset (or equivalent Salesforce DevOps tooling) 

• Must comply with HIPAA rules and regulations  

• Ability to collaborate on projects across stacks and blended teams  

• Must be data driven, objective, and goal oriented   

• Effectively communicate and understand project requirements   

• Strong sense of ownership and ability to work cross functionally  

• Self-driven with the ability to work with minimal supervision 

• Qualified candidates must be legally authorized to be employed in the United States 

• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture 

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

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LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at ADA@lifestance.com. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.