At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.
As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!
About the Role
Mitratech's CaseCloud is a Salesforce-native legal operations platform on the AppExchange. This role is dedicated to building and shipping Agentforce agents and AI components for CaseCloud — packaged for commercial distribution through the Salesforce AgentExchange. You will work directly with product management to translate agent blueprints into production configurations, and with the development team to ensure every AI component meets AppExchange quality and security standards.
Agentforce reached general availability in late 2024. We are not looking for years of tenure — we are looking for developers who adopted it early, have been building on it seriously, and think natively in agentic terms. Strong Salesforce platform foundations (8+ years) are equally essential.
Key Responsibilities
Agentforce Agent Development — Primary Focus
- Design and build Agentforce agents for CaseCloud: topic definitions, agent instructions, custom actions, guardrails, and grounding configurations.
- Translate product management agent blueprints into functional Agentforce implementations; identify gaps and drive solutions.
- Develop custom actions backed by Apex, Flow, or external API integrations extending the Atlas Reasoning Engine for legal operations use cases.
- Implement RAG architectures using Salesforce Data Cloud to ground agents in CaseCloud matter data and legal knowledge bases.
- Author and optimize prompt templates in Prompt Builder; establish agent test suites in the Agentforce Testing Center.
- Evaluate each Salesforce seasonal release for Agentforce capabilities relevant to the CaseCloud roadmap.
AgentExchange Packaging
- Package agents, custom actions, and prompt templates for AgentExchange distribution; ensure compliance with AppExchange security review requirements.
- Manage component versioning and release cadence in collaboration with product management.
AI-Augmented Development
- Use frontier AI tools (Claude, GitHub Copilot, or equivalent) daily — drafting agent instructions, stress-testing prompts, generating code and tests, and automating deployment via MCP server integrations.
- Apply responsible AI practices: hallucination mitigation, citation fidelity, PII handling, and user trust design.
Salesforce Platform & Integration
- Develop Apex, LWC, and Flow components that serve as the technical substrate for Agentforce custom actions and CaseCloud features.
- Design integrations between Agentforce agents and third-party legal systems via REST/SOAP APIs and MCP server-based connectors.
- Implement Data Cloud data streams, DMOs, and calculated insights supporting agent grounding and retrieval.
Collaboration & Mentorship
- Partner with product management to refine agent blueprints and bring forward-looking Agentforce recommendations into planning cycles.
- Serve as the team's Agentforce subject matter expert; mentor other developers on agent patterns and prompt engineering.
- Participate in Agile sprints; provide accurate estimates for agent development work.
Requirements
Experience & Skills
- 8+ years Salesforce platform development; AppExchange managed package experience required.
- Hands-on Agentforce experience — topics, actions, instructions, guardrails, Testing Center — required. Early adopter, beta, or significant post-GA builds all qualify.
- Experience with Salesforce Prompt Builder and Data Cloud (data streams, DMOs, calculated insights) strongly preferred.
- Fluent, practical use of AI development tools in daily workflow — demonstrated through work samples or interview discussion.
- Familiarity with MCP server architecture and AI agent-to-system integration patterns is a differentiator.
- Deep expertise in Apex, LWC, Flow, SOQL, Salesforce CLI, scratch orgs, and managed package development.
Certifications
- Platform Developer I & II — Required.
- AI Associate — Required. AI Specialist — Strongly preferred.
- Agentforce Specialist superbadge — Preferred.
- Application Architect or System Architect — Preferred.
Education
- Bachelor's or Master's in Computer Science, Software Engineering, or equivalent experience.
Why This Role
CaseCloud is positioned to be among the first legal operations platforms to deliver commercially packaged Agentforce agents through AgentExchange. This role puts you at the center of that effort — not maintaining existing systems, but defining what AI-native legal operations software looks like from the ground up. If you have been building on Agentforce since day one and want to do it at product scale for a vertical market that genuinely needs it, this is that opportunity.
We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
