RapidAI is the trusted leader in deep clinical AI, helping hospitals deliver faster, more informed care through intelligent imaging and integrated workflows. The Rapid Enterprise™ Platform supports disease states across the care spectrum, but it’s our clinical depth that drives the most meaningful impact — improving decision-making, patient outcomes, and health-system performance. Used by more than 2,500 hospitals in over 100 countries and backed by 700+ clinical studies, including research that helped expand national stroke-treatment guidelines, RapidAI is the most clinically validated AI platform in healthcare.
What you will do:
• Develop detailed project plans to execute work and manage change controls.
• Manage and coordinate project work using project management tools and systems to ensure all tasks are completed on time and within scope.
• Monitor project progress and provide regular updates to stakeholders for all projects in flights owned by stakeholders.
• Ensure data integrity and consistency within the Salesforce platform and other tools.
• Develop reports, dashboards and new data constructs as needed in Salesforce platform to extract data and insights for decision-making.
• Use project data to track project-related activities, managing customer data, and generate reports.
• Perform risk management to minimize disruption and delays.
• Create and maintain dashboards and reports using appropriate tools.
• Measure project performance using appropriate tools and techniques.
• Analyze complex datasets to extract meaningful insights and trends.
• Provide actionable insights to support decision-making processes.
- Assist in managing and optimizing service workflows to enhance operational efficiency.
• Collect and analyze feedback to continuously improve processes.
• Be comfortable working within healthcare environments, understanding the unique challenges and requirements of a regulated industry.
• Maintain confidentiality and adhere to all healthcare regulations and compliance standards.
What you will bring:
• Experience: 7-10 years of hands-on Salesforce experience, including solution architecture, configuration,and platform administration.
• Salesforce Architecture: Deep knowledge of Salesforce data model design, custom objects, relationships, and platform security/sharing architecture.
• Automation: Strong proficiency with Salesforce Flows (and familiarity with Process Builder/legacy automation) to design efficient, scalable business processes.
• Integration: Demonstrated experience integrating Salesforce with external applications via REST/SOAP APIs and/or middleware platforms
• Reporting & Analytics: Advanced skill in building Salesforce reports and dashboards; experience with additional BI tools (e.g., Tableau CRM) a plus.
• Incident/Service Management: Familiarity with Service Cloud incident management objects (Cases, Entitlements, Omni-Channel, Knowledge) and ITIL/ITSM concepts.
• Development Skills: Working knowledge of Apex, Lightning Web Components (LWC), and SOQL/SOSL; Visualforce familiarity a plus.
• Testing: Strong discipline in unit and integration testing - Apex test classes, meaningful coverage.
• Maintenance & Simplification: Proven track record maintaining and refactoring existing Salesforce implementations, reducing technical debt, and simplifying platform design safely without disrupting the business.
• Certifications: Salesforce Administrator certification would be nice to have; Platform Developer I/II, Application Architect, or Service Cloud Consultant certification strongly preferred.
RapidAI is committed to creating an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
