Onsite
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
**Company Overview:**
Sabre Corporation, a global technology leader in the travel and tourism industry, is seeking a dynamic and skilled Service Delivery Engineer III to join our team. With headquarters in Southlake, Texas, USA, Sabre operates in approximately 60 countries worldwide, driving innovation and excellence in travel experiences. At Sabre, we are redefining personalized travel, and we are looking for individuals who are passionate about delivering exceptional solutions to our airline, hotel, and travel agency partners. Join us on this remarkable journey!
**Role Overview:**
As a Senior Service Delivery Engineer, you will play a pivotal role in managing the delivery of critical products, including Sabre Sonic Check-In, Interact, Digital Workspace and Kiosk, to our esteemed airline customers. Leveraging your proficiency in English, optional XML basic knowledge, and strong airline domain knowledge or equivalent experience, you will ensure seamless troubleshooting, implementation, and delivery. You will be responsible for conducting activations, including table host updates, and fostering effective communication with both internal and external stakeholders.
**Key Responsibilities:**
- **Product Activations:** Lead the implementation and activation of Sabre Sonic Check-In, Native Screen, Interact, and Digital Workspace products, ensuring successful updates and enhancements.
- **Table Host Updates:** Manage table host updates, ensuring accurate and timely modifications to enhance product functionalities.
- **Customer Engagement:** Interface with airline customers' IT and Business departments, effectively communicating and addressing their needs related to product changes, functionalities, and support during activations.
- **Technical Coordination:** Collaborate closely with Sabre's internal development, Care, and delivery teams to ensure successful product implementation, updates, and enhancements.
- **Product Insights:** Work alongside Sabre's product team to comprehend future release plans, contributing to accurate and comprehensive documentation.
- **Effective Communication:** Leverage your exceptional verbal and written communication skills to interact with employees and executives at all levels, fostering clear understanding and collaboration.
- **Issue Resolution:** Collaborate with cross-functional teams to troubleshoot and track the progress of issue resolutions reported by the Helpdesk or identified during customer testing.
- **Project Engagement:** Participate in Project Management team meetings to provide updates, share progress, and address potential obstacles, escalating when necessary.
- **Requirement Analysis:** Identify dependencies, prerequisites, and interfaces, gaining a deep understanding of customer needs and customizations during project initiation.
- **Performance Assessments:** Conduct thorough business analysis assessments (Health Checks) for the mentioned Airline Solutions products upon customer requests.
- **XML Basic Knowledge (Plus):** Utilize your basic knowledge of XML to enhance troubleshooting and communication with technical teams.
- **Airline Domain Knowledge or Equivalent (Strong Plus):** Apply your deep understanding of the airline industry to enhance service delivery and customer interactions.
- **Client Interaction:** Participate in conference calls with airlines to review Projects, reported issues and communicate resolution progress.
- **Self-Learner:** Embrace a self-motivated and proactive approach to continuous learning, staying updated on industry trends and product advancements.
**Qualifications and Skills:**
- Bachelor's degree in a relevant field or equivalent experience.
- Demonstrated experience in service delivery or related roles within the technology industry.
- Strong command of Sabre Sonic Check-In, Native Screen, Interact, and Digital Workspace products.
- Proficiency in English is a must; additional language skills (Spanish and Portuguese) are a plus.
- Exceptional technical acumen, with optional basic knowledge of XML for enhanced communication with technical teams.
- Strong airline domain knowledge or equivalent experience, demonstrating a deep understanding of the unique needs of airline customers.
- Outstanding communication skills, both written and verbal, to facilitate effective interaction with diverse teams.
- Problem-solving mindset and a collaborative approach to issue resolution.
- Project management aptitude, including identifying dependencies and customization needs.
- Proficiency in conducting comprehensive business analysis assessments and presenting findings.
- Detail-oriented and capable of managing multiple tasks in a dynamic environment.
- Proficiency in Microsoft Office Suite and collaboration tools.
- Flexibility to adapt to changing priorities and contribute effectively to team goals.
- Willingness to travel occasionally as required.
**Application Process:**
We value all applicants and will meticulously assess applications against the position criteria. Only candidates meeting the minimum qualifications for the role will proceed in the selection process. Stay connected with the Sabre community by following us on Twitter, Facebook, and LinkedIn.
*Please note that this job description may evolve to meet the organization's changing needs.*
Join us at Sabre to play a pivotal role in shaping the future of personalized travel experiences. Your expertise in product activations, table host updates, proficiency in English, optional XML knowledge, strong airline domain knowledge or equivalent, and self-learning capabilities will drive excellence in service delivery and customer satisfaction. Be part of a vibrant team dedicated to making global travel happen!
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
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