Senior Service Delivery Engineer – Online Customer Performance

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

We are seeking a Senior Service Delivery Engineer to join our global Online Customer Performance team, where innovation knows no borders. This team optimizes airfare shopping to help online travel agencies (OTAs) boost conversion rates. With an inclusive culture and flexible work environment, we work together with boldness, curiosity and commitment so we can all win together.

As a Senior Service Delivery Engineer supporting Asia-Pacific (APAC) travel partners, you will own platform performance. You will analyze application programming interface (API) data, consult with customers and guide engineering teams to resolve complex issues. This role requires technical curiosity, strong diagnostics and the confidence to bridge business and engineering needs.

What you'll do

• Optimize fare response time, pricing accuracy and itinerary diversity to increase conversion for regional partners.
• Serve as a trusted technical advisor for OTA accounts to align platform capabilities with client goals.
• Monitor API performance metrics to identify and address system bottlenecks.
• Resolve complex platform issues with product and engineering teams to minimize customer impact.
• Use AI-enabled tools and automation to streamline diagnostic reporting, analyze API anomalies and accelerate issue resolution.

What you'll bring

• Minimum 5 years of experience in service delivery or technical account management within travel technology.
• Strong technical understanding of API-based applications and shopping optimization.
• Professional fluency in both English and Korean to support regional stakeholders.
• Proven success translating large datasets into strategies that improve platform performance.
• Practical experience using generative AI, automation or advanced analytics tools to scale productivity and improve customer outcomes.

Benefits that support you

We know support looks different for everyone. That is why Sabre offers benefits beyond medical and financial coverage, with programs designed to support your well-being, growth and life outside work:

• Competitive pay and performance-based bonuses
• Flexible work options
• Comprehensive healthcare coverage
• Generous PTO and holidays
• Strong retirement planning support
• Family-friendly benefits
• Professional development opportunities

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.