Senior Specialist, Business Analyst – Customer Master Data (MDM)

Senior Specialist, Business Analyst – Customer Master Data (MDM) 

The Opportunity 

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.  

• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.  

• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.  

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company's IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.  

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.  

Role Overview 

As a Senior Specialist for Customer Master Data, you will lead the definition of data stewardship processes, business requirements, and data quality controls that underpin the Customer Master solution. 

Our Company is dedicated to advancing the prevention and treatment of diseases in people and animals through innovative health solutions. We are seeking a Business Analyst – Customer Master Data to join our team. This role is crucial in defining, governing, and enabling the processes, capabilities, and controls that ensure the integrity, quality, security, and compliance of customer master data in support of commercial operations 

You will work closely with commercial business process owners, data governance leaders, and technology teams to ensure that the Customer Master platform effectively supports business processes, meets compliance requirements, and delivers a trusted, high-quality data asset for analytics and operations. 

This role focuses on process design, requirement definition, and quality assurance, enabling stewardship execution teams while ensuring alignment with enterprise data governance strategy and AI-ready data objectives. 

What will you do in this role 

1. Customer Data Management & Stewardship Support 

• Support and enable Customer Master data stewardship activities, including alignment to defined SOPs, governance processes, and lifecycle workflows. 

• Provide guidance and oversight to stewardship teams to ensure high-quality execution of data management practices.

• Partner with stewardship teams to identify opportunities for improved data quality, automation, and process efficiency.  

2. Process Definition, Governance & Data Quality 

• Define, document, and continuously improve standard operating procedures (SOPs) and governance processes for Customer Master data stewardship.  

• Establish and enforce data quality standards, validation rules, and monitoring frameworks.  

• Identify systemic data issues, perform root cause analysis, and drive structural improvements to data processes.  

• Maintain all Customer Master documentation including SOPs, training materials, and governance artifacts.   

3. Business Requirements & Capability Development 

• Elicit, analyze, and document business and functional requirements for Customer Master enhancements.  

• Translate business use cases into scalable data, workflow, and system solutions.  

• Lead cross-functional workshops with stakeholders across business, operations, and IT.  

• Ensure Customer Master capabilities align with evolving commercial and operational needs. 

4. Testing, UAT, and Release Validation 

• Participate in all aspects of the Systems Development Lifecycle (SDLC) including requirement definition and release validation.  

• Define UAT strategy, create test scenarios, and execute User Acceptance Testing (UAT).  

• Coordinate with downstream consumers to support integrated testing and ensure successful releases.  

• Support release readiness including documentation, communication, and impact assessment.  

5. Stakeholder Engagement & Business Alignment 

• Collaborate with Business, Operations, and IT stakeholders to ensure data management processes support key business use cases.  

• Act as a subject matter expert (SME) for Customer Master data, supporting downstream users and consumers.  

• Serve as a bridge between technical and business teams, ensuring alignment on requirements and data usage.  

• Provide training, guidance, and support to stakeholders and stewardship teams. 

6. Issue Resolution & Continuous Improvement 

• Act as an escalation point for complex data issues and provide structured recommendations for resolution.  

• Manage stakeholder interactions to resolve issues and improve Customer Master data products.  

• Analyze operational metrics and trends to identify opportunities for optimization and automation.  

• Support innovation initiatives that improve data quality, governance, and operational efficiency.  

7. Program & Project Delivery 

• Lead and contribute to cross-functional data management projects and initiatives.  

• Support product launches, business initiatives, and system modernization efforts.  

• Participate in governance forums and change management processes to ensure alignment with enterprise priorities.  

• Support large-scale initiatives (e.g., system implementations, data migrations, product launches) by defining data requirements and ensuring readiness. 

• Contribute to change management, release planning, and governance approvals. 

• Ensure downstream system and business impacts are identified and addressed. 

• Participate in cross-functional programs as a Customer Master subject matter expert (SME). 

9. Stakeholder Engagement, Documentation & Knowledge Management 

• Provide guidance and training to stewardship teams and business users. 

• Communicate complex data concepts clearly to both technical and non-technical stakeholders. 

• Facilitate knowledge sharing and promote consistent adoption of Customer Master practices across the organization.  

10. Governance, Compliance & Risk Alignment 

• Ensure processes and requirements comply with data privacy, regulatory, and audit expectations. 

• Support SOP lifecycle management, audits, and governance reviews.  

• Contribute to risk assessments, business continuity considerations, and governance frameworks. 

What Should you have : 

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field, or equivalent experience. 

• 7+ years of experience as a Business Analyst, preferably in Master Data Management, Data Governance, or related domains. 

• Strong experience with Customer Master Data (HCP/HCO) processes in a commercial or regulated environment. 

• Proven experience in requirements elicitation, process design, and UAT leadership. 

• Familiarity with MDM platforms (e.g., Informatica MDM) and CRM systems (e.g., Veeva CRM). 

• Strong understanding of data quality management, governance frameworks, and lifecycle processes. 

• Experience working in a pharmaceutical or highly regulated environment preferred. 

• Excellent analytical, communication, and stakeholder management skills.  

• Ability to translate business needs into structured requirements and scalable solutions. 

• Detail-oriented, collaborative, and focused on driving measurable business outcomes. 

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.  

Who we are 

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.  

What we look for 

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today. 

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