Senior Specialist, Customer Experience

Role Summary

Join the Marketing team in a hands-on role combining marketing operations, administration, and campaign execution. You’ll manage procurement and payment documentation end to end while supporting budgeting, engagement campaigns, merchandising and printing, product marketing, and branding activities. This role offers broad exposure to marketing execution and opportunities to collaborate across functions.

Position Responsibilities:

• Prepare and execute procurement documents for Marketing Department requirements from start to end with full accountability.
• Prepare payment documents for Marketing Department requirements from start to end with full accountability.
• Support budget planning and execution.
• Plan and execute marketing engagement campaigns based on assigned projects.
• Plan and execute merchandising and printing in line with brand principles and guidelines.
• Support product marketing based on product launch and campaign assignments.
• Provide branding support by checking brand guidelines for cross-functional department campaigns.
• Perform other urgent or required tasks based on business requirements.

Required Qualifications:

• Experience in marketing operations, administration, procurement, payment processing, or a related function.
• Experience supporting marketing campaigns, merchandising, printing, or other marketing execution activities.
• Strong organizational, coordination, and attention-to-detail skills.
• Ability to work effectively with cross-functional teams and external vendors.
• Ability to manage multiple priorities and urgent requirements.

Preferred Qualifications:

• Experience in budget planning or marketing expense management.
• Experience supporting product launches or product marketing campaigns.
• Knowledge of brand guidelines and brand consistency.
• Strong communication and stakeholder management skills.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.