About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
For more information, please visit www.fwd.com
FWD Technology and Innovation Malaysia Sdn. Bhd., known as FWD TIM, was established in late 2019. Strategically located in Kuala Lumpur, FWD TIM serves as a pivotal shared service location within FWD Group, providing services to multiple markets across the Group. FWD TIM houses a diverse and talented workforce focused on essential business and technology services such as information security, cloud operations, IT solutions delivery, digital and data, actuarial, finance, investments, and customer service, among many others. FWD TIM is dedicated to drive and deliver operational excellence and efficiency, foster innovation and ensure regulatory compliance across all business functions as well as maintain a competitive edge in the market.
Purpose
- Assists in analyzing, planning, implementing, maintaining, troubleshooting, and enhancing AS400 core Life Administration System
- Responsible for managing vendors from IT product sourcing, pricing, capabilities, performance evaluation, and SLA.
- Assists in administrating, maintaining, troubleshooting, and enhancing Group Control-M platform
- As the regional technical AS400 SME to drive the upgrade activities of LIFE Asia, Group Asia, MSP, WAS, OS/400 version upgrade, and vulnerability patching.
- Support an internal and external audit exercise for AS400 and Control-M platform, compliance to FWD IT risk and security policies
Key accountabilities
- Assist to monitor, maintain and support AS400 and Control-M servers in a good order for the Group
- Responsible for AS400 and Control-M system administration including change control, programming, testing, bug fixing, applying program temp fix, health checking on various system modules for HK and Non-HK business units
- Plan and schedule the preventive maintenance for AS400 and Control-M servers, support audit exercise on AS400 and Control-M servers
- Compile management reports on regular basis, including daily health check reports to AS400 team lead
- Make recommendations to improve availability, capacity, and performance on AS400 and Control-M servers
- Support AS400 Cloud project in terms of planning, testing, migration, and implementation
- Support annual DR drill exercise on AS400 and Control-M platform for various country BU
Key performance indicators
- Any P1 issues found on AS400 system due to lack of control
- Any P1 issues found on Control-M platform due to lack of control
- Any high risk identified from internal and external audit on AS400 system or Control-M platform
- Deliverables of AS400 and Control-M project
- 360 feedbacks from the peers and IT users
External & internal contacts
Internal
- Country BU AS400 team
- Group IT Infra team
- Internal auditor team
- GFAS team
External
- Vendors and/or Service Providers
- External auditor
- BMC solution vendor
- IBM technical team
Qualifications / experience
- High diploma or above in computer science
- At least 8 years working experience on AS400 system administration.
- At least 2 years working experience on Control-M platform administration
Knowledge & technical skills
- Familiar with the CSC SMART/DIARY and Life Insurance business is an advantage
- Familiar with OS Object Authority Security, Backup and Restore Operation, HMC Operation, and System Monitoring
- Understand the process of software development life cycle
- Capable to write Control Language (CL) for AS400 task automation
- Hands on experience on Mimix replication tool
- Hands-on experience in Control-M administration, installation, and configuration
- Good communication skills
Our competencies
- Planning
- Negotiation
- Collaborate
- Actively share information, idea, and knowledge with others
- Keep up to date of the development and trends of own profession in the market
- Maintain good partnership and relationship with IT vendors to support IT infrastructure services
