Senior Technical Business Analyst

Senior Business Analyst, #1107

Location: Herndon, VA (hybrid once per quarter)
Clearance: U.S. Citizenship required; must be able to obtain TSA Public Trust.

Key Responsibilities

Business Analysis & Requirements

• Lead the elicitation, analysis, documentation, validation, prioritization, and management of business and technical requirements.
• Partner with clients, Product Owners, developers, testers, and project leadership to understand business objectives and translate business needs into user stories, functional requirements, non-functional requirements, acceptance criteria, business process flows, use cases, and technical specifications.
• Analyze complex business problems and recommend practical, technology-enabled solutions.
• Analyze current- and future-state processes to identify gaps, dependencies, risks, and opportunities for improvement.
• Facilitate requirements workshops, stakeholder interviews, working sessions, and backlog refinement activities.
• Ask probing questions to identify implicit requirements, assumptions, dependencies, and potential risks.
• Ensure requirements are sufficiently detailed, testable, actionable, and traceable from business objectives through delivered functionality.
• Support requirements prioritization based on business value, operational needs, technical considerations, and project constraints.

Business Process & Solution Analysis

• Analyze and document current- and future-state business processes and workflows using process models, workflow diagrams, decision trees, and other visual representations.
• Identify opportunities to eliminate manual processes, improve efficiency, and enhance the user experience.
• Evaluate the impacts of proposed system changes on existing business processes, applications, users, and organizational workflows.
• Work with stakeholders to validate process documentation and ensure proposed solutions accurately reflect operational needs.
• Identify process dependencies and cross-functional impacts that may affect solution design or implementation.

Agile Delivery, Documentation & Testing

• Work closely with Agile development teams throughout the Software Development Life Cycle (SDLC).
• Translate approved requirements into well-defined Jira user stories and development-ready work items.
• Participate in Sprint Planning, Backlog Refinement, Sprint Reviews, release planning, and other Agile working sessions as needed.
• Clarify requirements and acceptance criteria for developers and testers throughout implementation.
• Work with Product Owners and stakeholders to refine and prioritize the product backlog.
• Support release planning by identifying requirements, dependencies, risks, and implementation considerations.
• Monitor requirements throughout development to ensure delivered solutions remain aligned with business objectives.
• Identify and communicate requirement-related risks, issues, dependencies, and decisions.
• Support continuous improvement of requirements management and Agile delivery processes.
• Develop and maintain comprehensive business, functional, technical, process, and user documentation using Confluence.
• Create and maintain requirements documentation, functional specifications, process documentation, and system workflows.
• Develop acceptance criteria and support the creation of test scenarios and test cases.
• Collaborate with QA teams to ensure requirements provide sufficient coverage for functional and regression testing.
• Participate in User Acceptance Testing (UAT) activities.
• Validate delivered functionality against documented requirements and acceptance criteria.
• Identify and document defects, gaps, and deviations from expected functionality.
• Support troubleshooting and root-cause analysis of functional issues.

Customer Engagement & Continuous Improvement

• Serve as a trusted advisor to government stakeholders and business users.
• Establish and maintain strong relationships with clients, Product Owners, subject matter experts, technical teams, and project leadership.
• Facilitate discussions between technical and non-technical stakeholders to establish a common understanding of requirements and proposed solutions.
• Translate technical concepts into clear business language and communicate business needs effectively to technical teams.
• Lead stakeholder interviews and working sessions to understand operational needs and identify opportunities for improvement.
• Communicate requirements, decisions, risks, assumptions, and dependencies clearly and effectively.
• Present proposed solutions and recommendations to stakeholders and project leadership.
• Resolve conflicting requirements and facilitate consensus among stakeholders.
• Ensure stakeholder feedback is incorporated into requirements and solution development.
• Identify opportunities to improve business analysis practices, requirements quality, documentation standards, and delivery processes.
• Develop and promote consistent approaches for requirements management and business process documentation.
• Share knowledge and best practices across project teams.
• Contribute to organizational standards, templates, and processes for business analysis and Agile software delivery.
• Support overall project success by contributing expertise wherever needed.

Required Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related field.
• Minimum six (6) years of experience in Business Analysis, Technical Analysis, Systems Analysis, or software delivery roles.
• Demonstrated experience gathering, analyzing, documenting, validating, and managing business and technical requirements.
• Experience translating business needs into user stories, functional requirements, and acceptance criteria.
• Experience analyzing and documenting business processes and workflows.
• Experience working directly with clients, business stakeholders, Product Owners, and technical delivery teams.
• Experience supporting Agile software development projects.
• Experience using Jira and Confluence to manage requirements, documentation, and Agile delivery.
• Technical or software development background with exposure to React, Node.js, and GitLab.
• Experience working within AWS cloud environments.
• Strong understanding of the Software Development Life Cycle (SDLC).
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent facilitation, communication, and interpersonal skills.
• Ability to communicate effectively with executive leadership, clients, technical teams, and business stakeholders.
• Demonstrated ability to translate complex technical concepts into language that is understandable to non-technical stakeholders.
• Demonstrated ability to manage competing priorities in a fast-paced Agile environment.
• Strong attention to detail and commitment to delivering high-quality requirements and documentation.
• Ability to work independently while effectively collaborating with cross-functional teams.
• U.S. Citizenship and ability to obtain the required government security clearance.

Preferred Qualifications

• Experience supporting Federal Government software development programs.
• Experience working as a Senior Business Analyst on complex enterprise software modernization efforts.
• Experience supporting legacy application modernization or replacement initiatives.
• Experience creating wireframes, mockups, business process models, and workflow diagrams.
• Experience facilitating requirements workshops and stakeholder working sessions.
• Experience supporting DevSecOps or Continuous Integration/Continuous Delivery (CI/CD) environments.
• Experience working with Representational State Transfer (REST) APIs, system integrations, databases, or cloud-native applications.
• Experience with data analysis, data mapping, or data modeling.
• Experience supporting User Acceptance Testing (UAT) and production implementation activities.
• Experience providing customer application support in a production environment.
• Familiarity with SAFe (Scaled Agile Framework), Lean, Kanban, or other Agile frameworks.
• Business Analysis certification such as Project Management Institute Professional in Business Analysis (PMI-PBA), Certified Business Analysis Professional (CBAP), or Agile Analysis Certification (IIBA-AAC).