Senior Technical Claims Specialist

Company

Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

Job Description

Business Title(s): Senior Technical General Liability Bodily Injury Claims Specialist  

Employment Type: Full-Time  

FLSA Status: Exempt  

Location: In-Office  

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Summary:   

We are looking for a highly capable Senior Technical General Liability Bodily Injury Claims Specialist to join our team and work from either our Los Angeles, CA or Omaha, NE offices.  Alternatively, we can also fill this role in our offices in Albany, NY, Chicago, IL, New York City, NY, or Richmond, VA. We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. The position reports to a manager based in Los Angeles and is focused on adjudicating commercial General Liability Bodily Injury claims contribute to providing superb results for our clients. 
 

This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.  
  

Essential  Responsibilities:  

• Working with limited oversight under broad management direction, adjudicate general liability bodily injury claims at the highest authority limits on assignments reflecting the highest degree of technical complexity, potentially with major impact on departmental results.  

• Conducting detailed information gathering, analysis and investigation to find solutions to issues that are numerous and undefined.  

• Reporting to senior management and underwriters Investigating claims promptly and thoroughly \  

• Analyzing claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage.  

• Investigating claims promptly and thoroughly, including interviewing all involved parties.  

• Managing claims in litigation  

• Managing diary timely and complete tasks to ensure that cases move to the best financial outcome and timely resolution.  

• Properly setting claim reserves.  

• Identifying, assigning, and coordinating the assignment and coordination of expertise resources to assist in case resolution.  

• Preparing reports for file documentation  

• Applying creative solutions which result in the best financial outcome.  

• Negotiating settlements  

• Processing mail and prioritizing workload.  

• Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.).  

• Having an appreciation and passion for strong claim management.  

Qualifications / Experience Required:  

• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).  

• A deep knowledge of General Liability Bodily Injury claims, as well as an exceptional customer service focus typically obtained through: through:  

• A minimum of seven years’ experience adjudicating General Liability Bodily Injury claims with extensive experience with exposure of $100,000 or more.  

• Bachelor’s degree from an accredited university required. Two or more insurance designations or four additional years of related experience adjudicating general liability bodily injury claims beyond the minimum experience required above may be substituted in lieu of a degree.  

• Possession or the ability to quickly (within 90 days of hire) obtain a license in each jurisdiction requiring a license to adjudicate first party claims. 

• Must work independently and demonstrate the ability to exercise sound judgment.  

• Must have excellent communication skills and the ability to build lasting relationships.  

• Excellent evaluation and strategic skills required.  

• Strong claim negotiation skills a must.  Ability to take proactive and pragmatic approach to negotiation.  

• Must possess a strong customer focus.  

• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.  

• Ability to articulate the financial value of your work at multiple responsibility levels inside our clients’ business which may include CEO.  

• Ability to regularly exercise discretion and independent judgment with respect to matters of significance.   

• Demonstrates inner strength.  Has the courage to do the right thing and demonstrates it on a daily basis.  

• A strong focus on execution in getting things done right.  Proven ability to consistently produce and deliver expected results to all stakeholders by:  

• Finding a way to achieve success through adversity.  

• Being solution (not problem) focused  

• Thinking with a global mindset first.  

• Client focus – the ability to effectively determine specific client needs and to provide value added solutions.  

• Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast paced environment that is evolving constantly.  

• Ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information.  

• Exhibit natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking.  

• Uses listening and questioning techniques to effectively gather information from insureds and claimants.  

• Demonstrates an understanding of mechanisms available for resolving claims settlement disputes (e.g. arbitration and mediation) and when these are used.  

• Proficient in MS Office Suite and other business-related software.  Experience working with Guidewire is strongly preferred.  

• Polished and professional written and verbal communication skills.   

• The ability to read and write English fluently is required.   

• Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.  

The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package.  

• Albany and Chicago Pay Range: $151,000 - $181,250  

• Los Angeles and New York City Pay Range: $165,000 - $198,000  

About Working in Claims at Argo Group 

Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful. 
 

Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is. 
 

We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses. 
 

Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas.  
 

We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.