Senior Technical Consultant

Staffbase is looking for a Senior Technical Consultant to join our Consulting team and lead the technical side of enterprise customer rollouts. You have spent several years in development, consulting, professional services, or sales engineering, and you’re equally comfortable in a deep architecture session with a customer’s IT team and in an executive briefing. This role is about making sure new and existing customers can securely and smoothly integrate Staffbase into their technology landscape and get full value from it. Your job is to see the world through the customer’s eyes and clear the technical path for them.

You’ll support Spanish-speaking customers and teams, so fluency in both English and Spanish is essential.

What you’ll be doing 

• Lead the technical design and rollout plan for complex enterprise implementations, from discovery through launch
• Run technical discovery workshops with customer IT, security, and business stakeholders, and turn findings into a scalable, secure Staffbase architecture
• Advise on and oversee integrations with systems like Microsoft, SAP, Workday, Okta, and ADP, including multi-system and multi-region landscapes
• Guide customers on using Staffbase APIs and SDKs to fulfill their use cases
• Work with Technical Specialists to deliver customized client applications that meet customer Corporate Identity (CI) requirements
• Manage the technical project plan, resources, and dependencies, and clearly communicate status, risks, and effort
• Support the secure setup of customer environments based on governance and security requirements
• Troubleshoot and triage technical issues during implementation, using logs and the command line to find root causes
• Deliver workshops, documentation, and customer communications in English and Spanish as needed
• Remove technical roadblocks for organization-wide rollouts
• Work with Sales to scope, estimate, and write Statements of Work, and join pre-sales conversations on strategic deals
• Partner with Sales, CSMs, and System Integrators to make Staffbase part of the customer’s core architecture and to spot expansion opportunities
• Present technical and business value to audiences from developers and architects to executives
• Be the voice of the customer to Product and Engineering
• Mentor colleagues and help build our documentation, delivery best practices, and internal and partner enablement

What you need to be successful

• Professional fluency in English and Spanish, both written and verbal, including the ability to run technical workshops and executive presentations in either language
• 5+ years of development, consulting, professional services, or sales engineering experience, including enterprise-scale SaaS deployments
• Strong technical grounding in integration, solution architecture, and security
• Solid web development knowledge (HTML/CSS) and proficiency in at least one language such as JavaScript, Java, PHP, or Node.js
• Comfort using the command line and application logs to diagnose integration issues
• Project management experience leading technical projects with fixed deadlines, from inception to completion
• Outstanding written and verbal communication, with the ability to go deep with technical resources or explain basics to a business user
• Strong presentation skills for business and technical audiences, including executives
• Experience working directly with Sales, Success, Consultants, and System Integrators
• Self-motivated team player ready to thrive in a fast-paced, high-growth environment
• Nice to have: comms background; experience mentoring other consultants or engineers

What you'll get

• Competitive Compensation - we offer attractive salary packages, including LTIP (unit-based Long Term Incentive Plan)
• Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $2400 
• Recharge - 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
• Support - we’re offering an RRSP program with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
• Volunteer Day - you’ll get one day off per year for supporting a social project

In compliance with local law, we are disclosing the compensation, or a range thereof. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range: $101,000- $125,000 CAD base salary per year. Other rewards may include commissions and program-specific awards. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, an employee growth budget, life and disability insurance, a retirement savings plan, wellness days, paid holidays, and paid time off (PTO).

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