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Greater London, England, United Kingdom
Hybrid
Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience.
Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
As Senior Tech Manager leading the Supply Performance & Experience domain, you will take overall accountability for the technology strategy and delivery across the full range of partner-facing platform capabilities, spanning brand success, independent and marketplace partner experience, partner analytics, the Partner App, and order preparation and dispatch. Working alongside the domain Product Lead, you will provide technical leadership across several stream-aligned teams, owning cross-team architecture decisions, engineering capability, and dependencies with platform and commercial functions.
This is a senior leadership role that requires the ability to balance short-term partner-facing delivery with longer-term platform investment, operating across a diverse technical estate; Go, .NET, mobile, and React Native, while driving meaningful improvements in partner NPS, operational performance, and perfect orders at scale.
Lead with purpose – own the technical direction, roadmap and architectural coherence across multiple critical partner-facing platform components.
Raise the bar – champion engineering excellence, continuous delivery, stability, scalability and security across your teams and the wider platform.
Bring teams together – foster strong collaboration across Engineering, Product, UX and Delivery, ensuring teams are aligned and helping one another succeed.
Own delivery – provide technical leadership across multiple teams, ensuring complex projects and product releases deliver quality, value and impact.
Think beyond today – balance short-term product delivery with longer-term platform investment, identifying opportunities to improve the architecture and technology estate.
Make complexity simple – guide solution design and help teams navigate technical constraints, dependencies, risks and blockers before they impact delivery.
Develop great people – lead and support Managers and multiple teams of Engineers at all levels, while coaching other technology leaders and building a high-performance culture.
Influence beyond your teams – manage stakeholder expectations, build strong relationships and influence priorities and backlogs across Product, Technology and commercial functions.
Own the outcomes – use data, customer and partner insight to measure success and drive improvements in partner experience, operational performance and perfect orders.
Operate at scale – oversee critical services deployed through our AWS environment, managing budgets, suppliers and technology partnerships to deliver lasting impact.
Strong technology leadership – proven experience leading multiple engineering teams and delivering meaningful business outcomes in a technology leadership or management role.
People-first leadership – experience developing Managers and Engineering teams, creating high-performing teams and fostering a culture of collaboration, accountability and continuous improvement.
Broad technical understanding – able to operate confidently across complex technology estates, with an understanding of cloud, distributed systems and modern software engineering practices.
Customer and product focus – strong understanding of B2B and B2C products, with the ability to connect technology decisions to customer, partner and commercial outcomes.
Exceptional stakeholder management – able to build trusted relationships, influence senior stakeholders and bring people together around shared goals and decisions.
Commercial mindset – understands how technology priorities connect to business objectives, budgets, growth and measurable customer and partner value.
Delivery excellence – a strong track record of successfully delivering software, product releases and complex technical initiatives while maintaining quality and pace.
Strategic problem solving – comfortable navigating ambiguity and solving complex problems independently, while making pragmatic decisions that balance immediate needs with long-term value.
Collaborative and accountable – someone who breaks down silos, takes ownership of results and creates an environment where teams support one another to succeed.
Adaptable and improvement-focused – curious, proactive and comfortable with change, always looking for better ways to improve products, services, processes and engineering practices.
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.
At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.
Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.
Are you ready to join the team? Apply now!
