Senior US Compliance Manager
Location: Hybrid working at our office in Norwalk, Connecticut
Contract: 6 month fixed-term contract
Salary: Competitive
We have a fantastic opportunity for a Senior US Compliance Manager to join our team here at Domestic & General. They will be responsible for developing and implementing D&G’s risk-based US compliance program, enabling independent oversight, advice and challenge, and ensuring adherence to applicable federal and state regulations, industry standards, and internal policies. The primary objective for this role is to work closely with Group Compliance and US 1st Line of Defence teams to implement the strategic priorities for Compliance in the US, and to ensure re-alignment of expected Compliance activities into the 2nd Line of Defence function, as appropriate.
The role will also serve as an advisor to the US leadership team, and is critical to identifying, managing and mitigating compliance and ethical risks while maintaining appropriate independence and objectivity as part of the 2nd Line of Defence, and promoting a strong compliance culture grounded in integrity, accountability, and ethical decision-making.
Reporting into the Group Compliance Director, the role holder will be a key compliance business partner to the D&G US President and the US leadership team.
What you’ll be doing:
- Design and implement a robust and proportionate compliance framework, working in close collaboration with the Group Compliance center of excellence in the delivery of strategic initiatives, tailored to meet US requirements.
- Develop a proportionate operating model for the US compliance function, with a clearly defined role and responsibilities, including split of responsibility and hand-offs between 1st and 2nd line
- Develop an approach to define and ensure compliance with applicable U.S. federal and state regulatory laws (e.g. Federal Trade Commission, State Service Contract/Insurance regulators, state consumer protection laws, DOJ).
- Support engagement with applicable US regulatory bodies in relation to regulatory enquiries and examinations, information requests and any regulatory remediation programs as required.
- Review Group compliance policies and procedures, and associated controls, and work with the 1st Line US Controls Team to tailor these to meet US requirements.
- Develop a compliance advisory partnership model to support the US business, including the provision of pragmatic and commercially aligned regulatory compliance advice on new products, propositions, marketing materials, distribution arrangements, operational changes and customer journeys, balancing innovation and risk.
- Devise an approach for compliance risk assessments, and design a risk-based US Compliance Monitoring and testing plan covering key regulatory and conduct risks, to identify compliance weaknesses, root causes and emerging themes for remediation by the 1st Line teams, working in conjunction with the 3rd Line Audit Team in the interim.
- Develop an approach to review controls related to mitigate compliance conduct risk including sales, renewals, claims, complaints, licensing and customer communications.
- Design and implement key compliance controls to, aligned to the developed framework at a Group Compliance level, and controls relating to conflicts of interest
- Implement the enhanced Group whistleblowing arrangements in the US, including the new case management tool.
- Implement Conflicts of Interest framework and personal/business registers, aligned to the Group/UK process
- Support the delivery of the Group’s Financial Crime Enhancement Programme in the US, covering sanctions, fraud, ABC, AML/CTF, and KYC/Onboarding risks to facilitate compliance with applicable legislative and regulatory requirements.
- Implement a regulatory change process led by the 2nd Line of Defence, aligned to the Group process, and work with local stakeholders to assess the impact of change from applicable federal and state legislation, regulations and regulatory guidance.
- Develop compliance training programs and awareness initiatives for US employees and senior leadership and promote a culture of compliance and ethical business conduct and continuous improvement across the organization.
- Regularly report significant compliance risks, trends, investigations and program effectiveness to the US President, Group Compliance Director and executive leadership.
- Develop an approach for keeping the US President, Group Compliance Director and executive leadership team informed, and for formal reporting on US Compliance matters (including key risks, themes and trends) into GRC and Group ARC, as well as locally into US governance.
- Support ad-hoc compliance activities/business initiatives that may arise from time to time.
What you'll bring:
- Bachelor’s degree in law, Finance, Business, or related field (JD or MBA preferred).
- Strong experience of developing the compliance function, preferably in financial services or a regulated industry.
- Strong knowledge of U.S. regulatory frameworks and enforcement trends.
- Proven transformation, leadership and team management experience.
- Strong analytical, communication, and stakeholder management skills.
- Experience building strong relationships with executive leadership and influencing decision-making in complex, matrix organisations.
- Demonstrated ability to embed a culture of ethics, accountability and customer-centric conduct across the business.
- Proven experience leading organisational change and driving the successful implementation of compliance transformation programmes.
- Strong risk management and governance experience, with the ability to balance regulatory requirements with commercial objectives.
- Experience operating in a global organisation and partnering effectively with international Compliance, Legal, Risk and Audit teams.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
