What You'll Be Doing
- Monitor and work through a daily queue of break-fix and OS installation tickets, prioritizing by SLA and handling them first-in, first-out
- Perform OS deployments and server onboarding, including automated installations via PXE boot
- Remotely troubleshoot hardware, OS, and basic network issues using out-of-band tools like IPMI
- Coordinate with vendors and on-site field technicians to resolve hardware failures, including part swaps and RMA submissions
- Maintain accurate records in asset management, ticketing systems, and rack elevation documentation
- Collect and verify asset inventory data for accuracy and compliance
- Submit and track media destruction requests
- Escalate complex or unresolved issues to senior SOEs and assist with triage documentation
- Support policies, procedures, and operational documentation as needed
- Participate in on-call rotation
What We're Looking For
- Bachelor's degree or diploma in Computer Science, Electrical Engineering, or a related field or equivalent hands-on experience
- Solid working knowledge of Linux, including command-line navigation, basic administration, and hardware fault diagnosis
- Familiarity with server hardware components: CPUs, RAM, drives, NICs, RAID configurations, and how they interact
- Experience with out-of-band/lights-out management tools (IPMI, iDRAC, HP iLO)
- Basic networking fundamentals MAC addresses, subnets, TCP/IP, routing tables
- Ability to read and execute Shell/Bash scripts; Python familiarity is a plus
- Strong communicator clear, concise written and verbal English
- Comfortable handling multiple tickets and shifting priorities without losing track of details
- Data center hands-on experience especially with physical hardware troubleshooting, not just cable management
Preferred
- Experience with large-scale or remote OS deployments (PXE boot)
- Familiarity with vendor hardware from Supermicro, Dell EMC, HPE, Quanta, or Cisco UCS
- Exposure to asset management or inventory tracking tools
- Any scripting or automation experience (Python, Bash)
Physical Demands & Work Environment
This role may involve prolonged periods of sitting or standing, movement within a data center or office environment, and repetitive use of a keyboard and mouse. You'll need to be able to communicate effectively and work at a computer for extended periods. Some positions may require occasional repetitive motion of the wrists, hands, and/or fingers.
Salary Range
$31.79 - $50.19 USD (Hourly)
- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC
Nationwide Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
