Service Delivery Fulfillment Specialist l

Job Description:

At Sparklight/Cableone and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.  

Join Sparklight's Business Team as a Service Delivery Fulfillment Specialist! You will be responsible for managing new orders, entering customer data, scheduling installations, and making sure our customers are happy with the installation and products when the install has been completed.

What you will do to contribute to the company's success

• Responsible for post-sale order entry process, including HSD, video, and native and ported telephone lines.

• Receives orders from business sales representatives, verifies accuracy, and gathers information from customer.

• Facilitates communications between customers and sales associates with a focus on quality assurance and customer satisfaction.

• Enters orders in software platforms, while maintaining contact with business customers, dispatchers, Level 3, and local office teams throughout installation process.

• Manages multiple projects, including escalations, at various stages of completion, ensuring accuracy and detailed follow-through.

• Creates service tickets and notates Customer Relationship Management (CRM) tools for all orders.

• Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed. Whenever practicable and, in accordance with legal guidelines, reasonable accommodation[s] will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position.

Qualifications

• High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.

• Previous experience within cable industry, specifically in the areas of Competitive Local Exchange Carrier (C-LEC), Incumbent Local Exchange Carrier (I-LEC), and Business-to-Business (B2B) preferred.

• Ability to calculate figures and amounts such as discounts, interest, percentages, adjustments, commissions, Early Termination Fees (ETF), and Return on Investment (ROI).

• Intermediate skill in essential software applications, including Outlook, Excel, and Word required.

• Strong customer service skills with emphasis on phones and data entry required.

• High level of accountability and detail orientation required.

• Knowledgeable in Salesforce.com and Single View preferred.

• Understanding of ROI and beginner knowledge of port process preferred.

Core Competencies 

• Committed: Values each and every customer, while working hard to keep their business and support our communities. 

• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. 

• Proactive: Understand what our customers need and actively works to make their relationship with use seamless, easy, and rewarding. 

• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations. 

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: 

• Medical, dental, and vision plans – start when you start! 

• Life insurance (self, spouse, children)

• Paid time off (vacation, holiday, and personal/sick days) 

• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)

• Group Legal plan with Identity Theft Protection

Additional Perks 

• Tuition reimbursement (up to $5,250 on 1st year) 

• Up to seventy-five dollars a month towards cable and internet services 

• Annual community support to various organizations across the U.S. 

• Associate recognition & awards programs

• Advancement opportunities 

• Collaborative work environment 

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
 

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.