As a Service Engineer, you will play a critical role in ensuring the reliability, safety, and performance of industrial refrigeration systems. This is a hands‑on, customer‑facing role where your technical expertise directly contributes to operational excellence, energy efficiency, and long‑term customer success.
Responsibilities / Tasks
- Execute on-site service activities including maintenance, troubleshooting, repairs, installation supervision, and commissioning of refrigeration systems.
- Complete assigned jobs with high quality, safety compliance, and within agreed timelines.
- Provide installation and commissioning support, ensuring systems operate efficiently and reliably.
- Prepare Hazard and Risk Assessments and ensure strict adherence to customer and company SOPs.
- Conduct site inspections and audits related to safety, process performance, reliability, and energy efficiency.
- Identify improvement opportunities and execute system modifications and upgrades, such as:
- Control system upgrades
- Installation of VSDs
- Heat exchanger integration
- Capacity expansions and optimization
- Collaborate with factory-level 2nd line support teams for advanced troubleshooting and commissioning solutions.
- Perform on-site troubleshooting with remote technical support when required.
- Prepare accurate and comprehensive service reports in a timely manner.
- Deliver customer training on equipment operation and basic maintenance practices.
- Actively promote the company’s products, services, and upgrade solutions during customer engagements.
- Support Service Sales by providing technical clarifications and spare parts recommendations (e.g. compressors, pumps, air coolers, condensers, valves).
- Contribute positively to individual, service, and country performance targets.
- Collaborate with the Sales team on equipment audits at customer sites to identify and generate new business opportunities.
- Perform other related tasks as assigned by the Line Manager.
Your Profile / Qualifications
Educational Background
- Bachelor’s Degree in Mechanical Engineering or equivalent technical discipline.
Professional Knowledge & Experience
- Minimum 3 years of relevant working experience, ideally as a Service Engineer.
- Strong hands-on experience in commissioning, troubleshooting, maintenance, and repair activities.
- Prior experience in handling and operating compressors or fast‑rotating equipment is required.
- High attention to detail, strong sense of responsibility, and commitment to quality and safety.
Skills & Competencies
- Proficient in Microsoft Office and experience with SAP / Axapta / CRM systems.
- Good working proficiency in spoken and written English and Filipino.
- Strong customer focus with an empathetic, service-oriented mindset.
- Patient, dependable, and able to work effectively in a team environment.
- Strong safety awareness and high ethical standards.
- Technically inclined with solid problem-solving abilities and commercial awareness.
- Willing and able to travel frequently and work off-hours as required.
Did we spark your interest?
Then please click apply above to access our guided application process.
