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Mumbai, Maharashtra, India, India
Onsite
Are you?
Interested in working for an international and diverse company?
Interested in developing your career in a leading Printing, Coding and Marking industry?
Looking for a friendly and supporting team?
If so, read on!
It’s all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.
As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.
As an FSE on our team, associate will also provide frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting, drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate. In this role, you will utilize critical thinking to resolve issues within defined procedures and practices to resolve appropriate action to.
Job Title: Service Engineer
Job Location: Trichy
Job Summary
The Service Engineer is responsible for providing onsite technical service support to customers, including installation, preventive maintenance, breakdown resolution, and customer training. The role also supports service revenue growth through promotion of service contracts, consumables, and identification of upgrade or replacement opportunities.
Key Responsibilities
Attend and resolve customer equipment breakdowns within the assigned region
Install, commission, and maintain Videojet equipment at customer sites
Perform preventive maintenance as per defined schedules
Diagnose technical issues and provide effective corrective actions
Raise spare part requests and close service transactions under warranty, CAMP, or chargeable services
Promote service contracts and consumables to customers
Conduct product demonstrations and provide operator-level customer training
Prepare and update service reports in Oracle
Identify potential spare parts and equipment requirements, submit quotations, and collect purchase orders
Generate service leads for the sales team related to equipment upgrades or replacements
Required Qualifications
Diploma or Engineering degree
Minimum 2 years of experience in field service or technical service roles
Strong troubleshooting and analytical skills
Ability to work independently with minimal supervision
Effective communication and customer-handling skills
Familiarity with the local language
Willingness to travel extensively within the assigned region
Key Competencies
Problem-solving and critical thinking
Time management and task prioritization
Cross-functional coordination
Customer-focused approach
Adaptability and learning agility
Videojet is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.