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Indianapolis, Indiana, United States
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About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
TITLE: Service Management - Analyst, Global Public Sector
The Experience
Salesforce Global Public Sector is now our fastest growing industry business at scale, growing 80% year over year. We help organizations modernize their operations, strengthen trust, and deliver mission-critical outcomes with the power of the #1 AI CRM.
Behind that growth is an equally important opportunity to transform how our own Public Sector teams operate. We build secure, scalable, and compliant solutions that enable Salesforce teams across Sales, Professional Services, and Customer Success to serve highly regulated customers with greater speed, confidence, and efficiency, while creating a trusted digital foundation for continued growth.
We are seeking a Service Management Analyst to help build the next generation of AI-powered engineering. Join our AI-native team as an early-career service manager to solve real production challenges, build intelligent automation and strengthen system reliability. With hands-on guidance from a senior mentor, you'll combine AI-assisted investigational skills with production support experience to grow into broader product or technical roles.
You'll investigate support cases, troubleshoot production issues and participate in support rotations—gaining firsthand insight into how complex systems work and where they can improve. Your mandate goes beyond resolving individual issues: you'll adopt and nurture AI-assisted solutions that eliminate recurring manual work and prevent problems from returning.
Your projects could include agentic case automation, trend analysis, automated access workflows, technical knowledge retrieval, log analysis and system hardening. You'll have the opportunities to own improvements from identifying the problem to measuring the result. It's a chance to learn through practical ownership, deliver meaningful improvements and build a foundation for a successful support & services career.
Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver's License, Global Entry Card, U.S. Government CAC/PIV.
What You'll Actually Be Doing
You're Our Person If...
Even Better If...
The Service Management Analyst serves as an individual contributor within the operations and service management team. This role monitors core applications, resolves or escalates production incidents, tracks Service Level Agreements (SLAs), and supports continuous operational improvement. You will work closely with engineering, vendor partners, and business stakeholders to ensure application stability, data integrity, smooth incident workflows and standards.
We welcome evidence of your skills from internships, coursework, personal projects, open-source contributions or professional experience. The scope and independence expected will reflect the level of the role.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
