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Durham, North Carolina, United States
Onsite
Job Description:
Job Title Service Manager
Company One Lifestyle, Ltd.
Department Site Management
Reports To General Manager
Wage Category Exempt
Who We Are
At Lifestyle Communities (LC), we take deliberate action every day to nurture a culture grounded in our purpose — to Build a Connection™. Whether you’re behind the bar, in the kitchen, or on the floor, your work helps create spaces where people come together, connect, and belong.
We are guided by our core values — Performance, Quality, Communication, Teamwork, and Leadership — and fueled by our commitment to excellence. At LC, you’ll find your “why,” your place to belong, and the opportunity to make a lasting impact.
The Team You Will Join
The Goat is more than a restaurant — it’s a social experience built around community, connection, and bringing people together. Our food philosophy celebrates bright, flavorful, shareable dishes that encourage conversation and togetherness, with a focus on lighter, balanced flavors, fresh ingredients, and approachable execution.
Every member of our team plays a key role in bringing this experience to life — ensuring that each plate, every interaction, and all details reflect our commitment to great food, genuine hospitality, and memorable moments.
The Difference You Will Make
As a Service Manager you will oversee the daily front‑of‑house operations to ensure exceptional guest experience. This role is responsible for leading and training service staff, maintaining high standards of hospitality, and coordinating seamlessly with kitchen and bar teams. The Service Manager ensures compliance with health and safety regulations, addresses guest concerns, and supports operational goals such as efficiency, quality, and cost control.
What You’ll Bring:
Oversee daily front‑of‑house operations to ensure smooth, efficient service.
Train, supervise, and schedule service staff.
Maintain high standards of customer service and handle guest concerns or complaints.
Monitor dining area cleanliness, presentation, and compliance with health/safety regulations.
Coordinate with kitchen staff to ensure accurate and timely food delivery.
Manage inventory of service-related supplies and place orders as needed.
Assist with budgeting, cost control, and tracking sales or service performance.
Support hiring, onboarding, and ongoing development of service team members.
Minimum Qualifications
High School Diploma or equivalent required.
At least three (3) years of related front-of-house management experience required.
Physical Demands and Work Environment
The physical demands and work environment described herein are representative of the criteria that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform these functions in accordance with applicable law.
Physical Demands: While performing the duties of this job, the employee is required to work with long periods of standing and walking throughout the kitchen and service areas. In addition, employees will walk; handle food and beverage objects, reach and extend with hands and arms; talk and hear. Occasional climbing, balancing, stooping, crouching, and crawling; specific vision abilities required by the job include close vision, distance vision, and the ability to focus.
Work Environment: While performing the duties of this job, the employee is exposed to a kitchen environment including heat and steam.
Location and Travel: Position will be based in Nashville, TN, Brier Creek, NC, Pflugerville, TX, Charleston, SC or Columbus, OH with occasional travel to local stores.
FT123
Lifestyle Communities (LC) is an Equal Opportunity Employer.