Service Operations - Production Engineer Support, AVP

Job Title: Service Operations - Production Engineer Support, AVP

Location: Pune, India

Role Description

• You will be operating within the Production services team under CBS domain which is a subdivision of Corporate Bank Production Services. In this role, you will be accountable for the following:
• Drive functional and technical issues to resolution within the Liquidity function of Core Banking Services domain. As primary role of APAC regional Lead drive functional and technical issues to resolution within the CBS domain and when required fill in the absence of EMEA or AMERS regional domain leads. Lead and drive resolution of user request supports, troubleshooting functional, application, and infrastructure incidents in the production environment.
• Drive delivery of identified initiatives to automate manual work, application and infrastructure monitoring improvements and platform hygiene. Drive recovery of incidents (functional and technical) Participate in CAB calls to provide support and assistance to CAB to help drive the safer change KPI. Participate in problem management calls to help L3\CIO teams replicate the issue and drive functional problem management tickets to resolution.
• The role requires a candidate with a strong technical background and experience with running large teams (internal & external) bringing dedication across service transition, service operations and continual service improvement, transformation initiatives, particularly a migration to the SRE model whilst managing the platforms to agreed business requirements.
• You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support.

Deutsche Bank’s Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery.  At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. 

You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Provide hands on technical and functional support for a suite of applications/platforms within CBS domain with Liquidity as the primary function.
• Build up technical subject matter expertise on the applications/platforms being supported including business flows, the application architecture and the hardware configuration.
• Work to build awareness of Prod KPI’s and help drive initiatives to achieve the same.
• Identify pro-actively opportunities for automation and toil reduction.
• Drive to resolution service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L2.
• Conduct review on our monitoring platforms for Liquidity application for alert rationalization as well as addition of alerts to our real time monitoring tools to ensure application SLAs are achieved and maximum application availability (up time).
• Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date.
• Approach support with a proactive attitude, working to improve the environment before issues occur.
• Update the RUN Book and KEDB as & when required.
• Participate in all BCP (DR, EDR, SSRTO tests) and component failure tests based on the run books.
• Understand flow of data through the application infrastructure. It is critical to understand the dataflow to best provide operational support.
• Drive and own accountability for managed risk and better control KPI’s.
• Delivering the Production operating model transformation to SRE

Your skills and experience

• Programming Language - Java Operating systems - UNIX, Windows and the underlying infrastructure environments.
• Middleware - (e.g. MQ, Kafka or similar) WebLogic, Webserver environment - Apache, Tomcat
• Database - Oracle, MS-SQL, Sybase, No SQL
• Batch Monitoring - Control-M /Autosys
• Scripting - UNIX shell and PowerShell, PERL, Python
• Monitoring Tools – Geneos or App Dynamics or Dynatrace or Grafana or Splunk
• ITIL Service Management framework such as Incident, Problem, and Change processes.
• Preferably knowledge and experience on GCP.

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.