Job Description:
Job Title: Service Operations Specialist 2
Department: Field Operations
Reports To: Field Operations Manager
Location: Pamplona
Job Summary:
The Service Operations Specialist II supports the End-to-End process and independently coordinates technical and operational activities across project execution, commissioning, warranty, and after-sales phases for utility-scale solar projects. The role is intended for experienced field professionals who can manage daily site operations, lead commissioning work, resolve complex technical issues, and provide cross-functional support to Project Management, Field Operations, Warranty, and After Sales.
Key Responsibilities:
Project Execution and Site Support
- Coordinate daily site activities with customers, contractors, Project Management, and assigned field resources.
- Monitor and support installation and commissioning progress against approved milestones, identify deviations, and drive or recommend corrective actions within the assigned scope.
- Develop site-support strategies, technician work plans, resource needs, and execution priorities for assigned projects.
- Verify compliance with approved drawings, installation manuals, commissioning procedures, quality requirements, and contracted service scope.
- Lead site-readiness assessments, mechanical-completion reviews, punch-list management, and technical handover preparation.
- Provide concise daily or weekly reporting on progress, risks, constraints, decisions, and required actions.
Commissioning and Technical Support
- Lead cold and hot commissioning activities, functional validation, and technical acceptance within assigned authority.
- Serve as a technical escalation point for mechanical, electrical, control-system, installation, and operational issues.
- Provide advanced remote and on-site troubleshooting and coordinate specialist support when needed.
- Define plant functionalities and operating requirements with customers before commissioning and document the agreed technical baseline.
- Prepare and deliver technical training to customers, contractors, and internal teams.
Warranty and After-Sales Support
- Coordinate assigned Level 2 warranty cases from technical assessment through resolution and documented closure.
- Support failure analysis and Root Cause Analysis by providing field evidence, technical interpretation, and corrective-action follow-up.
- Maintain technical ownership of assigned project issues from commissioning through warranty closeout.
- Lead technical close-out and customer-acceptance activities for assigned projects.
- Identify and qualify aftermarket opportunities, including inspections, upgrades, training, optimization, and maintenance services.
Continuous Improvement & Operational excellence
- Develop and improve procedures, work instructions, checklists, and field-quality controls.
- Analyze productivity and project deviations and recommend improvements to execution methods and resource use.
- Share lessons learned across Service Operations, Warranty, Engineering, Product Management, Quality, and After Sales.
- Provide day-to-day guidance to Specialist I personnel and field technicians without direct supervisory responsibility unless assigned.
Core Competencies
- Customer focus and professional communication
- Safety mindset and personal accountability
- Planning, organization, and disciplined follow-through
- Collaborative problem solving across functions and cultures
- Adaptability in dynamic construction and service environments
Required Qualifications:
- Associate degree, advanced technical diploma, or equivalent qualification in electrical, mechanical, electromechanical, industrial automation, telecommunications, or related discipline.
- At least 5 years of relevant experience in field supervision, installation, commissioning, field operations, or industrial service environments.
- Demonstrated experience independently coordinating daily site operations and technical interfaces among customers, contractors, and internal teams.
- Strong mechanical and electrical troubleshooting capability and ability to interpret engineering drawings, schematics, and commissioning documentation.
- Experience leading commissioning, functional testing, technical acceptance, or comparable field-validation activities.
- Professional English proficiency sufficient to lead technical discussions, training, reporting, and customer communication.
Preferred Qualifications:
- Experience in utility-scale solar, renewable energy, trackers, industrial automation, or heavy equipment.
- Experience supporting RCA, warranty investigations, or corrective-action programs.
- Knowledge of PLC, SCADA, data acquisition, networking, or industrial control systems.
- Strong capability with Microsoft Excel, Word, PowerPoint, and digital project or field-service tools.
Working Conditions:
- Availability to travel frequently within the EMEA region.
- Flexible working hours according to international project needs.
- Dynamic, multicultural, and innovation-oriented environment.
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