Aarhus, Region Midtjylland, Danmark
Onsite
(NYCE WMS & Relex Supply Chain Planning)
Are you motivated by driving stable, high-performing application services that support business-critical logistics operations? Do you thrive in a role where application ownership, service quality, technical governance, and vendor management go hand in hand?
As a Service Owner, you will hold end-to-end accountability for our NYCE WMS and Relex Supply Chain Planning IT application services. You will be responsible for ensuring operational stability, service performance based on SLA and KPI's, governance, and continuous improvement across the application landscape. You will act as the primary point of contact for service performance, governance, vendor coordination, and continuous improvement across our logistics application landscape.
Your work will be essential in ensuring that our business-critical logistics services continue to deliver value while supporting STARK's ongoing digital transformation journey.
As Service Owner, success is measured by your ability to create reliable, well-governed services that support our logistics operations today while preparing them for tomorrow. The role is about more than maintaining systems. It is about driving service performance, security, and strong stakeholder relationships while continuously improving the application services, integrations, and technology landscape that support the business processes. In close partnership with Business Owners, you will help ensure that technology capabilities continue to support evolving business needs.
During your first 6 months, we expect you to:
Within your first year, you will have:
In the longer term, you will:
You will be part of Group IT and report to the Head of Standard Application Support. You will join a team focused on delivering stable services, strong governance, and the continuous evolution of business-critical applications supporting our logistics operations.
In your daily work, you will collaborate closely with colleagues across Warehouse Operations, Supply Chain Planning, Supply Chain Management, IT Service Desk, Application Support, and Infrastructure teams. You will also work extensively with external vendors and implementation partners to ensure service quality, performance, problem management and continuous improvement.
As Service Owner, you will play a key role in bringing business and IT together, ensuring that priorities, roadmaps, and operational improvements remain aligned across the organisation.
You enjoy taking ownership and creating clarity across complex service landscapes. Combining a service ownership mindset with solid technical understanding, you are comfortable discussing integrations, service performance, operational risks, and vendor deliveries while translating business needs into sustainable application services.
Building strong relationships comes naturally to you, and you are motivated by improving services and ensuring that technology delivers measurable business value.
We place great emphasis on your experience with:
When joining Group IT, you will be part of a digital transformation journey as we replace legacy monoliths and move towards a more modular and flexible integrated setup.
Group IT is a dynamic and rapidly evolving part of STARK Group, responsible for delivering group-wide business-critical IT solutions. We strive to modernise and reimagine our IT landscape to ensure scalability and composability, and we value colleagues who want to help rethink how things are done in our industry.
We will be happy to answer any questions you may have regarding the position and your opportunities within STARK Group.
You are welcome to contact Jan Højgaard, Interim Manager, Second Level Application Support on ext.jan.hoejgaard@stark.dk for any specific questions regarding the role.
We aim for a start as soon as possible. Interviews are conducted on an ongoing basis, and we will close the process once we have found the right candidate.
STARK Group is a growing private equity-owned company with a strong legacy. STARK Group was first established in Denmark in 1896 and has today evolved into a leading European retailer and distributor of heavy building materials with net sales of approx. EUR 9 billion. With a dedicated team of more than 20,000 employees and +1,150 branches and distribution centres across the Nordics, Greenland, Germany, Austria and the UK, we live and breathe to serve professional craftsmen with heavy building materials all the way from the Austrian Alps to Tromsø, close to the Arctic circle and everywhere in between.
STARK Group is committed to reach net zero emissions by 2050 across the entire business, is a signatory to the UN Global Compact, and works within fully 2030 validated science-based targets to keep global warming below 1.5°C At STARK Group IT, we believe in the richness diversity brings. We invite individuals of all backgrounds to join us in creating and inclusive and welcoming environment. We believe in a workplace where everyone can bring their authentic selves to work.
Agency Policy
STARK Group IT appreciates the interest of all candidates. However, we prefer to directly engage with individuals seeking employment opportunities. Therefore, we kindly request recruitment agencies, headhunters, and third-party staffing services to refrain from contacting us regarding this job posting. All applications should be submitted directly by the candidates through our official application process. We value direct communication and look forward to reviewing your application.
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