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Castilla y León, España
Onsite
Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.
If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future.
Service Support Analyst
Ebury Leon Office: 5 days in the office
The Service Desk function is responsible for delivering enterprise-grade IT support. The team provides high-quality technical support to business users across multiple international locations, ensuring minimal disruption to operations and an exceptional end-user experience. The department is responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision extended within the business.
The Service Support Analyst will deliver advanced technical support across all areas of the business, acting as a key point of contact for IT service delivery and end-user experience. The role is responsible for supporting enterprise infrastructure, endpoint management, cloud services, telephony systems, and core networking technologies within a fast-paced global environment. This position requires strong troubleshooting expertise, excellent communication skills, and a customer-first mindset to ensure timely resolution of technical issues while maintaining high service standards. The successful candidate will gain exposure to a diverse technology stack, cloud-based infrastructure, cybersecurity practices, and global IT operations. The role involves participation in IT projects, office deployments and international travel is required, sometimes at short notice, to support new office openings, relocations, and onsite technical operations.
What you’ll do
Technical Support & Incident Management
User Experience & Customer Service
Operations
What you’ll need
Technical knowledge of: Windows OS, macOS, ChromeOS
Understanding of: networking fundamentals (TCP/IP, DNS, DHCP, VPN), cloud technologies and SaaS platforms, endpoint support and device management.
Experience supporting: Google Workspace Microsoft Office / Microsoft 365 applications.
Strong troubleshooting and analytical problem-solving abilities.
Excellent verbal and written communication skills in English.
Proven ability to deliver high-quality customer service in a fast-paced enterprise environment.
Ability to prioritize workload, manage multiple tasks, and work effectively under pressure.
Mobile Device Management (MDM) Logitech/Gmeets equipment.
Desirable Skills: ITIL Foundation certification or experience working within ITIL-aligned environments.
Why Ebury?
Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!
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About us
Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally.
Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 2000+ Eburians across nearly 70 cities and we’re always looking to add to our team.
At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage.
The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars.
We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.
Important Security Notice for Job Applicants:
Ebury only accepts applications via official Ebury channels. We will only contact you from an @ebury.com domain. Always check the emails you receive from us, and note that we will never request payment for any part of the recruitment process. Stay safe and report suspicious activity.
Notice to Recruitment Agencies and Search Firms:
Ebury does not accept unsolicited resumes, CVs, or candidate profiles from recruitment agencies or search firms without signed written Ebury recruitment terms in place for a specific role. Any unsolicited applications will be considered the sole property of Ebury. Ebury will not be responsible or liable for any placement fees or costs associated with unagreed candidate submissions or subsequent hires.
AI Transparency Statement:
Ebury uses Artificial Intelligence (AI) and automated tools to help streamline certain parts of our recruitment process, however, these tools are strictly for administrative efficiency. All hiring decisions, including application reviews, shortlisting, and final selections are evaluated and conducted by human talent acquisition professionals and hiring managers.