ServiceNow Engineer

Job Description:

Essential Job Functions:

• Drive and oversee the maintenance of a multi-tenant ServiceNow platfrom blueprint, ensuring alignment with operational and engineering standards.

• Resolve complex technical challenges by researching and proposing solutions, including debugging and troubleshooting production issues, while collaborating with internal teams.

• Handle tickets from low to high priority and deliver timely technical support to resolve user issues and maintain system stability.

• Comply with development standards while identifying and fixing software flaws, conducting regression testing to maintain system stability.

• Manage data imports, exports, and transformations across Service Management Platforms while ensuring data integrity and consistency.

• Create comprehensive technical documentation for configurations, customizations, and processes.

• Participate in all Scrum ceremonies and work as part of an adaptive DevOps team to ensure effective collaboration and continuous improvement.

• Provide mentorship and promote a culture of innovation, collaboration, and continuous learning within the team.

• Contribute to the execution of the Platforms strategy, participating in strategic discussions, technology assessments and organizational initiatives.

• Support a team of software engineers in the development of software products and solutions, providing guidance, code reviews, and technical support.

• Assist in the professional growth and mentorship of team members through regular feedback, coaching, and career development planning.

• Collaborate with cross-functional teams to define project requirements, ensuring the successful delivery of software projects.

• Manage and monitor scrum, tasks, timelines, assignments, helping to prioritize and plan work to meet product goals and objectives

• Support business continuity through shift coverage and on-call rotations, ensuring timely response to high-priority incidents and maintaining system availability.

Basic Qualifications:

• 5+ years of relevant work experience in industry with a minimum of 2+ years of exposure and experience with Agile methodologies

• Mandatory certifications: Certified Scrum Master (CSM)

• Preferred certification: ITIL v4 foundation, ServiceNow CSA, any additional ServiceNow Micro-Certifications will be considered as advantage

• Prior experience with Scaled Agile frameworks will be considered strong advantage

• Effective communication, organizational and time management skills

• Woking knowledge and experience with software development methodologies and best practices: Scrum, Agile

• Basic knowledge in 1 or more software languages

• Willingness to learn and grow in a leadership role

• Strong problem-solving skills

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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