Job Description:
ServiceNOW Principal Solution Architect
Location: UK and London/Reading area
Due to security vetting requirements, candidates must be UK nationals or sole British citizens and have resided in the UK for at least five years.
DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.
DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally.
The role:
As a ServiceNow Solution Architect, you will be responsible for leading scoping, design, development and implementation activities across client projects to deliver world class ServiceNow based solutions.
You must analyze new business requirements and their correct technical implementation solutions using industry best practices. You will work closely with engagement leads, project managers, business analysts, developers and testers to guide the design through to implementation and beyond whilst ensuring risk and quality standards are adhered to.
Responsibilities:
Lead the technical delivery of projects based on the ServiceNow platform
Define technical solutions (at an architectural and design level of detail)
Provide technical leadership and mentoring to junior architects and offshore/onshore development teams.
Deliver compelling solution demonstrations across the ServiceNow platform.
Design and deliver technical integrations between ServiceNow, client IT and business services.
Assist development teams in resolving complex technical issues through all stages of the project lifecycle.
Continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community and other resources
Ability to establish deep and lasting relationships with clients and team members to enhance the reputation of DXC as an advisor of choice.
Build constructive, working relationships with DXC’s global network of ServiceNow resources.
Contribute to the development of DXC’s ServiceNow based product roadmap.
Ensure the project delivery team complies with DXC solution architecture standards and frameworks.
Operate as a member of the wider DXC community, sharing knowledge across functions and building your personal network within the company.
Requirements:
Proven experience in consulting / professional services and technical delivery
A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Solution Architect.
- Certified ServiceNow System Administrator
- Certified Implementation Specialist in at least 1 product suite
- Certified in ITIL Foundation (v3 or v4)
Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages
Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
Experience with delivering solutions in complex client environments.
Understanding of common business analysis techniques and approaches
Experience of agile and traditional software and project methodologies
Able to communicate with impact, in a way that is open, honest, consistent and clear to influence and align stakeholders around a proposed approach.
Strong negotiator, influencer and team player, used to managing multiple stakeholders in demanding time-critical situations.
Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals.
Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities.
What we offer:
You will be joining one of the leading ServiceNow partners who strive to maintain the highest levels of attainment in ServiceNow. As such you will receive regular training and development opportunities and ability to achieve certifications to aid your personal development.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.