ServiceNow Technical Analyst

• Work closely with various teams and vendors to maintain strong stakeholder relationships 

• ServiceNow Developer with experience in ITSM, CSM, Flow, API/Integration Hub, ESS 

• Salary of $117,133 to $127,610 with additional career development opportunities and 17% superannuation 

ServiceNow Technical Analyst 

Why join the University of Sydney? 

Join one of Australia's leading universities at a pivotal time, where technology is evolving to better support student learning, teaching excellence, and research at global scale. 

ICT is central to the University's mission, delivering the platforms, services, and partnerships that enable student success, strengthen teaching, and accelerate research impact. 

With strong investment and ambitious transformation underway, you'll work in a large and complex environment where your contribution will have visible, meaningful impact across the University community. 

The opportunity 

The ServiceNow Technical Analysts will provide technical solutions in ITSM, CSM and core tables, focus on rapid digital solutions for workflows, digital forms, and collaboration solutions due to the low-code/no-code nature of ServiceNow. The role will work closely with the Product Lead and Platform Lead to create and enhance these automation, workflow, and collaboration services.  

What you'll do 

• Provide technical expertise in ServiceNow to provide solutions in line with   approved architecture and designs. 

• Provide technical expertise and support for the University's Enterprise Service Management platform (ServiceNow).

• Contribute to relevant standards, frameworks, methodologies, and knowledgebase. 

• Be responsible and accountable for keeping accurate and complete records and contribute to ICT knowledge management. 

• Work closely with the Product Lead, Business stakeholders, ICT teams and vendors to provide issue resolution, solution and service delivery and maintain strong stakeholder relationships.

• Responsible and accountable for maintaining up-to-date knowledge of the application and associated integrated platforms. 

What we're looking for 

• Tertiary qualifications and certifications in a relevant field or a combination of relevant training and experience. 

• Must hold a current ServiceNow Administrator Certification (CSA) with 5+ years of ServiceNow platform administration experience. Experience in ITSM, CSM, Flow, API/Integration Hub, ESS highly desirable.

• Ability to accept and deal with ambiguous situations; a proven sense of urgency; a sense of knowing when to escalate. Thorough understanding of the underpinning concepts of Digital Automation and the opportunities and benefits this offers to an organisation.

• Demonstrated experience in utilising Business Process Management concepts and methodologies, such as process mapping and process optimisation. 

What's in it for you? 

• 17% superannuation  

• Generous parental leave entitlements  

• Salary packaging options  

• Flexible and hybrid working arrangements

• Career development and learning opportunities  

• Health and wellbeing programs, including Fitness Passport  

• Access to a vibrant, globally recognised university community  

How to apply  

If you're looking for an opportunity to contribute to meaningful work while building your career in a world-class university environment, we would love to hear from you.  

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.    

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard.  Click on USYD Find Jobs and apply. 

Accessibility and inclusion  

The University of Sydney is committed to creating an inclusive recruitment experience for all candidates. If you require adjustments or additional support at any stage of the recruitment process, we encourage you to let us know.  

This may include adjustments to the interview format, additional time, breaks, accessible interview locations, receiving materials in advance, or any other practical support that will help you participate comfortably.  

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Kimberley Smith, kimberley.smith@sydney.edu.au.  

EEO statement   

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ+. We welcome applications from candidates from all backgrounds.     

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion.    

Pre-employment checks  

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University.  

Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Eliminate Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process.  

Sponsorship / work rights for Australia  

You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.   

© The University of Sydney  

The University reserves the right not to proceed with any appointment.