Want to know if this job is worth applying to?
Delft, Zuid-Holland, Nederland
Onsite
Coordinate field operations and keep maintenance running like clockwork – so our radars stay mission-ready worldwide.
As our Service Specialist & Planner, you orchestrate the end-to-end planning, scheduling, and execution of global service operations. You align site requirements, engineering resources, and logistics to ensure seamless maintenance windows with minimal downtime. You report to the Team Lead Service Operations, serving as a vital link between customer operators, field engineers, and internal supply chain teams.
Maintenance planning and scheduling: Plan and schedule preventive maintenance, corrective visits, and system upgrades across global radar sites. Coordinate timelines with airport, wind farm, and facility managers to avoid service disruptions.
Site preparation and readiness: Manage pre-visit workflows including access clearances, safety compliance, and site checklists. Verify tooling and safety gear are ready before team members deploy.
Logistics and parts coordination: Partner with Supply Chain to ensure spare parts, RMA items, and test gear arrive on schedule. Keep inventory stages aligned with planned maintenance windows worldwide.
Service records and documentation: Issue service bulletins, maintenance notices, and post-visit verification reports. Track ticket turnaround times, SLA compliance, and window success rates.
Process and contract support: Refine runbooks, site checklists, and operational workflows based on field feedback. Support commercial reviews by clarifying service scope and contract entitlements.
BA, BSc, or HBO degree in Operations Management, Logistics, Technical Business Administration, or Industrial Engineering
3+ years in technical planning, service coordination, dispatching, or operations within high-tech hardware
Hands-on experience with service management platforms and ERP or ticketing systems
Practical understanding of SLAs, service scope, and commercial contract structures
Fluent English, both spoken and written
Detail-oriented planner with strong multi-tasking skills under changing priorities
Proactive problem solver focused on continuous workflow improvements
Collaborative communicator comfortable aligning internal teams, sub-contractors, and site operators
Working for a Great Place to Work® certified company;
Comprehensive pension plan;
Commuting allowance;
30 days of paid holiday leave (with the possibility to buy 3 additional days);
Opportunities to develop your skills even further through training and certifications;
High quality laptop/desktop, monitor, headphones, and any other equipment necessary for your role;
An international team of 30+ nationalities, full of high performance colleagues you can exchange experiences with and learn from. As well as having a lot of fun in our social events and Friday drinks!
Robin Radar is a defence technology leader in detecting, tracking and classifying drones and other small airborne objects. Our radars and software protect military sites, borders and critical infrastructure from drone threats, and also help prevent bird strikes in aviation and reduce the impact of wind farms on wildlife. Our work shows up at defence and security sites, airports and wind farms around the world.
We're one of the top 10 fastest-growing companies in the Netherlands, with a crew of bright minds across 30+ nationalities. Growth doesn't mean we lose the plot – eyes on the skies, feet on the ground. Our values keep us grounded: WE TRUST. WE OWN IT. WE AIM HIGH.
Want to work on next-level radar tech, solve real problems, and never have to pretend your job has meaning?
You'll fit right in – we're saving you a seat.
