Shift Leader - Residential Services

Department: Residential Services

County or State Funded: County

Exempt or Non-exempt: Non-exempt

Paygrade: C-111

Salary pay range: $22.92 - $28.63 hourly

Basic Function and Responsibility:

To ensure the efficient operation of the facility by supervising staff, youth, activities, and security within the facility. Oversee the operation of a treatment or detention facility shift.  Review, prepare, and compose documents and information relating to shift operations. Coordinate activities for juveniles.

Appointing Authority and Supervision Received: 

The deputy court administrator of family court is the appointing authority.  The shift leader receives direct supervision by the facility supervisor.

Supervision Exercised:

This position is directly responsible for the supervision of youth workers assigned to the unit.

Characteristic and Assigned Duties: (The following duties are representative of the position and do not include all duties which may be performed.)

• Prepare various documents, both manual and electronic, related to the operation of a work shift, such as the performance of security and safety inspections, incident reports, and medication logs.
• Review and complete all required staff reports, such as incident reports.
• Ensure that information is relayed to both management and staff from other shifts to provide cohesive operations.
• Act as a lead worker in providing staff with guidance, direction, and training in the performance of duties based on policies and procedures, and operational rules/protocols.
• Delegate duties to be performed during the shift, such as suicide watches, and the dispensation of juvenile medications.
• Ensure adequate staff coverage, which involves contacting and scheduling backup workers.
• Ensure facility surroundings are safe and secure for residents and staff and take appropriate action to correct for report deficiencies.
• Work scheduled assignments necessary to meet the court’s obligation to provide for the needs of juvenile residents, including mandatory overtime as required.
• Supervise, monitor, and provide guidance to juvenile residents to ensure that the youth’s daily needs are met
• Interact and counsel with youth on an individual and group basis.
• Intercede in and manage conflicts among staff, residents and visitors through established de-escalation techniques which may involve physical intervention and restraint.
• Coordinate on and off-site recreational and leisure activities for juvenile residents.
• Ensure that juveniles are transported as necessary for appointments.
• Perform other duties as required.

Knowledge, Skills, and Abilities: (This job description does not include specific physical requirements necessary to perform the job, such as, carrying, standing and lifting. Such requirements vary from position to position and may be determined by the appointing authority.)

• Knowledge of adolescent behavior and various treatment and counseling modalities.
• Ability to communicate clearly and concisely, verbally and in writing, in a tactful and courteous manner with diverse parties and to prepare clear, complete, and logical reports.
• Ability to establish and maintain effective working relationships with the judiciary, court administration, and other stakeholders from diverse cultures and backgrounds.
• Ability to make sound decisions in accordance with laws, regulations and departmental policies and procedures.
• Ability to remain calm and in control in an emergency, or stressful situations.
• Ability to restrain youth in a physical confrontation.
• Skill in the operation of standard office equipment.

Minimum Qualifications: (Equivalent combination of relevant education and experience may be substituted on a year-for-year basis, provided a high school diploma or GED has been obtained.)

High School diploma or equivalent plus two years of work experience with troubled youth.

Necessary Special Requirement:

Minimum age requirement is 25 years old.

Must possess and maintain a valid driver’s license from state of residence, and provide proof of such.

Must possess and maintain state mandated auto liability insurance and properly licensed/reliable vehicle, and provide proof of such.

Must be able to successfully pass physical exam/physical abilities performance test.

All candidates selected for employment will be subject to background screenings as part of the hiring process.  Certain positions may also require additional checks, including but not limited to education verification, child abuse and neglect clearances, drug screenings, and physical assessments, as applicable to the responsibilities of the role.

Due to the court’s obligation to provide supervision for youth within its facilities seven days a week, twenty-four hours a day, 365 days a year, and to assure an appropriate staff-to-youth ratio, shift leader positions are considered by nature shift work and work hours and days off will be assigned by the hiring manager. The ability to work different shifts and different days, as well as mandatory overtime is considered an essential job function and fundamental to the work of a shift leader. Work days and hours and location assignments are neither permanent nor guaranteed. Employees may be reassigned to a different shift, work day, schedule, facility, department or job in the interest of safety and security of the youth and staff within a facility or to better meet the needs of the department or organization as a whole. Management may make changes to the organizational structure as needed, including but not limited to the reassignment of employees and positions, elimination of positions and opening, moving, or closing facilities and units.

Job Environment:

Work is performed within a secured, or non-secured facility.

Subject to intercede or be involved in physical confrontations and restraint.

Subject to youth who are aggressive and volatile, and those who have psychiatric, or other needs.

Transport youth and work mandatory overtime as required.

Equal Opportunity Employer