Title: Site Manager - Field
Location: San Antonio, TX, McAllen,TX, El Paso, Tx or Phoenix, AZ
Schedule: This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation.
About MVM, Inc.
Service, Support, Success are the pillars upon which MVM’s founders built the company, and they continue to serve as MVM’s core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members.
Working at MVM, Inc. takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others.
If you can envision joining a team where you will have the opportunity to provide mission driven results; then we are looking for you!
Job Summary:
The Site Manager has oversight and responsibility for a particular region and/or field offices for an assigned contract. The Site Manager is a strategic position that is responsible for oversight of all aspects of administrative, technical, operational, contractual, and financial components of the program. In addition, this position is responsible for the company’s quality control plan and implementing established workflows, policies, procedures and protocols, and fiscal accountability for work performed on their office.
Essential Functions and Responsibilities:
- Enforce program changes as specified by the Program Manager and Deputy Program Manager and disseminate guidance to personnel.
- Ensure ongoing program-wide compliance with contract and company policies, procedures, and guidance, with applicable laws and regulations.
- Implements, monitors, and ensures the effectiveness of the company’s quality control plan and training programs. Escalates concerns and suggests improvement to the Program Manager.
- Maintain a consistent level of communication with all employees, other departments, executive management, interacting with high level authorities between agencies.
- Ensures uniform processes and procedures are implemented and executed across all program offices.
- Conduct weekly meetings with supervisors to ensure adherence with company and project processes, address any field concerns and elevate issues to Deputy Program Manager for resolution.
- Assist with schedule management on a weekly basis and ensures staffing is consistent, while maintaining enough flexibility to meet project demands and customer needs.
- Responsible for monitoring staff utilization and controlling overtime.
- Conduct random in-person spot checks during field site visit events to ensure contract compliance.
- Prepare and conduct Site Supervisor evaluations; coaching and corrective action; recommend salary increases for Site Supervisors.
- Manage and review all schedules on a weekly basis and ensure staffing is consistent and fair in the company’s scheduling database while maintaining enough flexibility to meet project demands. Ensure changes made to the schedule a communicated in a timely manner.
- Track and monitor weekly and monthly labor hours; approves time sheets and expense reports for staff.
- Manage and approve all leave requests on a weekly basis.
- Conduct interviews with candidates for various site positions.
- Attend and provide an overview of the site operations during each new hire training class.
- Identify future staffing needs with input from Site Supervisors and Operations Manager.
- Identify inappropriate employee behavior and or performance issues in collaboration with Site Supervisors and People Services and address through corrective and or disciplinary action.
- Work with People Services to document progressive discipline actions. Maintain a consistent level of communication with all employees, other departments, executive management, interacting with high level authorities between agencies.
- Manage and communicate with on-site teams that consist of Site Supervisor, Office Administrators, Logistics Specialists and Transportation Specialists.
- Ability to manage multiple projects simultaneously as well as providing required reports to Executive Management on a timely basis, while managing, verifies and updates information in the company database system.
- Provide recommendations for updates to SOPs to Project Manager and Deputy Program Manager.
- Ensure that the program is in compliance with quality control standards, training and contractual requirements, but also meets other or exceeds other standards, as necessary.
- Ensure compliance with the company’s policies and procedures and ensures changes are communicated to the team, as necessary.
- Assist Program Manager with the development and refinement of policy interpretation, guidelines, and procedures that will improve or enhance service delivery of the program.
- Assist with documenting best practices and processes for their program.
- Review employee training status and certifications, if applicable, to stay current and meet all contractual requirements.
- Conduct orientation and on-the-job training for Site Supervisors and Administrative Assistants with regular check-ins to ensure all direct reports are on-boarded correctly.
- Manage the financial aspects of all projects and ensures the proper utilization of all staff including limiting overtime hours for all staff.
- Monitor Power BI (Case Work Orders, Time-In Transit, Field Specialist Hours Worked/OT, Field Specialists Not Worked, etc.) to ensure timely, accurate and consistent data collection.
- Monitor the effectiveness of IT systems and brings any changes and improvements to the IT Steering Committee for implementation.
- Other duties as assigned.
Minimum Qualifications & Skills:
- Possess a bachelor’s degree from an accredited university (or an associate degree with two or more years of extra relevant experience may be substituted for a bachelor’s degree, or more than four years of related experience may be substituted for a degree).
- Have at least two years or more of documented experience in a field related to law, social work, detention, corrections, or similar occupational area.
- Demonstrate management and supervisory experience applicable to the goals and objectives of this requirement and appropriate for a similar program environment.
- 2 years’ experience managing employees in a similar program environment.
- Able to foster strong business relationships with internal and external customers and employees at all levels and across multiple stakeholders.
- Ability to leverage technology to manage contract requirements and improve complex processes and procedures while also managing expectations of stakeholders and employees.
- Collaborate across all operational support areas to ensure company best practices are continuously incorporated and consistently executed across the program.
- Strong oral, written, and interpersonal communication skills.
- Must have investigative, analytical skills and report writing experience.
- Valid driver's License, clean driving record.
- Must be accessible by mobile phone 24/7/365.
- The work schedule may fluctuate according to work demands including evenings and weekends, periodic long and irregular working hours. Travel is required frequently between offices, within the service area, and to attend meetings and conferences as required to fulfill the obligations and responsibilities of the position.
- Available to work a flexible schedule, including nights and weekends.
- Availability to travel regularly within the United States.
- Must show proof of US passport or be in the process of obtaining one.
Preferred Qualifications & Skills:
- Bilingual in English and Spanish preferred.
Work Schedule:
This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation.
Clearance:
- Applicants selected will be subject to a government background investigation and may be required to meet the following conditions of employment.
Security Requirements:
- Must be a U.S. Citizen
- Ability to obtain/maintain a Security Clearance
- Favorable credit Check.
- Successfully pass a background investigation, drug screen.
- May be required to pass or present specific requirements depending on the position (i.e., DOT exam, vaccinations, CPR, flu shot).
Physical Requirements/Working Conditions:
- Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.
- Climbing/Stooping/Kneeling: 0% - 10% of the time.
- Lifting/Pulling/Pushing: 0% - 10% of the time, must be able to lift up to 40 lbs.
- Fine Motor Skills/Dexterity: Must be able to write, type and use a telephone system 100% of the time.
- Sitting: Sitting for prolonged and extended periods of time.
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.
Due to the high volume of applications received, the Talent Acquisition Department will contact you directly, should you be selected to advance in our recruitment process.
For more information about the company please visit our website at www.mvminc.com
MVM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.
MVM complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please direct your inquiries to hrsupport@mvminc.com.
