This position provides dedicated technical leadership and management for an instance of the Slate Customer Relationship Management (CRM) system utilized for special populations. While serving as a technical resource for CRM operations across the university, this role is primarily (90%) dedicated to supporting operations focused on the recruitment and enrollment of adult students, including military-connected learners, graduate students, non-credit professional development participants, and online learners.
Salary & Benefits: $65,000 - $71,000, commensurate with experience
- Limited benefits package including medical, life insurance, wellness resources and tuition waiver effective on date of hire.
Primary Duties:
- Collaborates with the other CRM Specialist and functional partners to identify, develop, test, and maintain workflows that support and automate business processes within Slate.
- Lead the identification, development, testing, and maintenance of workflows within Slate to support and automate business processes.
- Serve as the primary technical liaison between Omni and the broader Admissions & Recruitment CRM team to ensure alignment of best practices and data standards.
- Serves as a dedicated technical advisor to Omni on system setup and the design/implementation of communication and outreach campaigns for the adult learner population.
- Performs routine system maintenance, data cleanup, record review, duplicate resolution, and quality-assurance activities to support data integrity.
- Provides day-to-day support and training for Slate users, responds to routine questions, documents reported issues, and assists with follow-up and resolution.
- Collects and documents business requirements from Omni and admissions and recruitment partners for leadership review and prioritization.
- Manages Slate user access in collaboration with leadership and assists with developing user training, onboarding materials, and system documentation.
- Tests and validates changes to the database, workflows, reports, integrations, and other technical functions before implementation.
- Perform other duties as required/assigned by leadership.
Required Knowledge, Skills, And Abilities:
- Bachelor’s degree.
- Minimum of two to three (2) years of experience working with a complex enterprise application (CRM, ERP, etc) or database.
- Experience with data collection, statistical analysis, and/or data visualization.
- Strong critical thinking and problem-solving skills.
- Ability to manage multiple tasks, establish priorities, and meet deadlines.
- Ability to communicate clearly with technical and non-technical individuals.
Preferred Knowledge, Skills, And Abilities:
- Higher education experience.
- Experience with Slate Customer Relationship Management System (CRM).
- Experience with computer programming (HTML and CSS or similar).
- Advanced knowledge of database structures and technologies.
- Admissions or Records Office experience.
Working Conditions:
- Normal office environment.
How to Apply: Attach your cover letter and resume. Applications missing required documents will not be considered. The system will allow you to attach these documents electronically. Apply online at GVSU Careers. If you have questions about the position or the posting, please contact Faye Spears at spearsf@gvsu.edu. If you need technical assistance, please contact Human Resources at hro@gvsu.edu.
Applicants must be legally authorized to work in the United States and must not require sponsorship now or in the future.
Application Deadline: Review of applications will begin immediately, and the posting may be closed at any time at the discretion of the university.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request. See www.gvsu.edu/equalopportunity/. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State).
Grand Valley State University is an Antidiscrimination/Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities. University policy extends protections to additional identities.
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