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Calgary, Alberta, Canada
Onsite
Do you get excited about monitoring and management tools that keep environments running securely and reliably? Do you have a passion for cybersecurity, threat detection, and operational excellence?
We are looking for a driven and self-motivated Intermediate Security Operations Centre Analyst for our Calgary team to help ensure the security, availability, and operational uptime of the tools used to monitor, protect, and manage Long View’s clients’ environments! In this role, you will serve as a key resource for escalated security incidents, providing technical guidance, knowledge sharing, and day-to-day support to fellow analysts.
This is an onsite position based in Northeast Calgary and will require working in shifts and on weekends.
Serve as a trusted escalation point for complex security events, providing technical guidance, mentorship, and support to fellow analysts
Monitor, investigate, and respond to security incidents, suspicious activity, and operational alerts across client environments
Analyze and triage security events using SIEM and monitoring platforms, escalating incidents as required
Act as the first line of defense within the ITOC, monitoring network, infrastructure, and security alerts and coordinating incident response
Manage incidents, investigations, and service requests through established case management and ITSM processes
Conduct threat analysis, log reviews, and containment activities to support effective incident response
Support access management processes, including privileged access management solutions such as CyberArk
Perform vulnerability scanning activities, review findings, and remediate or escalate identified risks
Execute approved infrastructure changes, patching activities, and scheduled maintenance within designated change windows
Manage and monitor backup operations to ensure the availability and recoverability of client environments
Assist with operational escalations, service disruptions, and client-impacting events to support service continuity
Maintain and enhance internally developed tools and applications that support SOC and ITOC operations
4+ years of experience working in a Security Operations Centre (SOC), Network Operations Centre (NOC), or similar IT operations environment supporting on-premise and cloud-connected technologies
Experience working with SIEM, security monitoring, vulnerability management, and IT service management platforms
Experience working with and managing incidents, problems, changes and service requests that follow ITIL framework standards
Strong understanding of cybersecurity principles, threats, vulnerabilities, and incident response processes
Experience provisioning new client services and working through customer onboarding tasks
Experience with first-level server technologies (i.e. remoting into servers, implementing patches)
Proven ability to troubleshoot and resolve technical and procedural issues across security, infrastructure, and network domains
Ability to be on-site at a NE Calgary location
Availability to work varying schedules of 4 days on, 3 days off ( with every 4-weeks rotation), for 10-hour work shifts with rotation of days, evenings and overnights
Security+ and/or ISC2 certification
CCNA or CCNP certifications
ITILv4
Previous experience in a 24x7 operations center
Great people and culture
Recognition programs
Fun is one of our core values
Interesting work – Be part of exciting projects while accessing all the latest technologies
Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness