Meet the Team
CX is a team of outstanding technical guides whose #1 focus is to deliver a premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.
What You’ll Do
Lead & drive software design, optimization/implementation, execution, for projects/accounts to accelerate customer outcomes.
Support presales activities and translate business requirements into solution design.
Participate in Statement of Work scoping, review, and creation, kick-off meetings
Provide/assist customers with development, integration and implementation of tools, systems, and service assurance for Cisco technologies.
Build customer simulations in internal labs to resolve/validate issues.
Create and deliver customer collateral, portals, documentation, and knowledge transfer. Conceptualize and deliver Customer Requirements Document, Implementation Plan and High Level Design Document
Ability to understand and communicate project scope and map it to customer business goals and objectives.
Receives limited supervision. Resolves methods and procedures on new assignments.
Involved in strategic projects with high visibility. Active participant and initiator.
Support solution implementation and strategy plans.
Best practices, success stories and IP Collection curation and sharing
Associate with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the optimization /strategy/deployment of Cisco services and solutions.
Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies.
Create and deliver trainings for new and junior technical resources within the team.
Provides guidance and mentoring to other engineers. Mentor / develop others.
Minimum Qualifications
BE/B.Tech/BSC Computer Science or equivalent 8+ plus years professional experience in software development or technical consulting.
Proficiency in programming using Java or Python.
Expertise in Data Structures & Algorithms, Database management (MySQL/PostgreSQL/noSQL) finetuning and optimization , API design (RESTful services), parsing and REGEX, Kafka and Golang
Expertise in software design principles(design patterns), Version Control Systems and Linux troubleshooting
Experience in all phases of software development lifecycle with good working exposure to agile development methodologies, software automation/workflow orchestration, microservices, containers/K8s, cloud, databases, open source etc
Capable of leading interactions with external customers or internal stakeholders in consultative manner and guiding junior team members.
Preferred Qualifications
Knowledge of Network fundamentals
Background in Service Architecture, Service Fulfilment and System Integration
Good knowledge around topics of Site Reliability Engineering (SRE), DevOps, SecOps etc
Desirable to have experience in NETCONF, RESTCONF & Yang Modelling
Prior experience in serverless workflows, bpmn, apache airflow or similar.
Proven ability to manage multiple projects simultaneously in a fast-paced environment with strong verbal, written, and presentation skills to effectively communicate complex technical concepts to non-technical stakeholders.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
