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Software Development Lead - R01571192 at Brillio | Swiftcruit
Salesforce Sales CloudSalesforce Service CloudSalesforce Experience CloudApexLightning Web Components (LWC)Genesys integrationAgentforce platformSalesforce Data CloudOpenAIAI frameworks
Company Location
Bengaluru, Karnataka, India
Remote Work Policy
Onsite
Software Development Lead
Job requirements
Experience Range: With at least 4 to 6 years of hands-on experience in Salesforce Sales Cloud and related technologies, including customization and integration projects Key Responsibilities:
Lead the design, development, and customization of Salesforce Sales Cloud solutions, delivering optimized Opportunity Management, Sales Automation, and Forecast Management capabilities
Configure and implement Territory Planning strategies within Salesforce Sales Cloud to maximize sales coverage and resource allocation, tracking improvements via performance metrics
Develop and enhance Salesforce Platform components using Apex, Lightning Web Components (LWC), and Experience Cloud, ensuring scalable and maintainable solutions
Integrate Salesforce with Genesys and other third-party systems to streamline agent workflows and improve customer service outcomes, measuring impact on response times and customer satisfaction
Build and maintain custom agents and AI frameworks for advanced automation and data-driven decision making, monitoring adoption and effectiveness
Collaborate with cross-functional teams to ensure seamless deployment and adoption of Sales & Service Cloud features, supporting user training and feedback collection
Troubleshoot, optimize, and resolve technical issues related to Salesforce Sales Cloud, Data Cloud, and custom integrations, reducing downtime and improving system reliability
Drive continuous improvement by leveraging OpenAI and other AI technologies to enhance sales processes and user experience, reporting on process enhancements
Required Skills:
Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce Experience Cloud
Salesforce Platform customization
Apex programming
Lightning Web Components (LWC)
Genesys integration
Agentforce platform
Salesforce Data Cloud
Custom agent development
Preferred Skills:
Expertise in AI frameworks and OpenAI integration
Advanced skills in Territory Planning within Salesforce
Salesforce Certified Application Architect
Experience with large-scale Salesforce deployments
Desired Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a closely related discipline
