Marketing Statement:
Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.
Job Summary: Participates in the customization, development, enhancement and maintenance of applications and systems. Assists in the design, coding, testing, debugging, and implementation phases of the application systems development process and also provides technical support for application systems bug fixes, defects, issue resolution and regular maintenance.
Essential Job Functions:
- Codes and configures software applications to adhere to designs supporting internal business requirements or external customers
- Standardizes the quality assurance procedure for software
- Oversees testing and development fixes
- Designs and executes unit testing
- Assists in gathering user requirements for fixes and enhancements
- Assists in developing and documenting application specifications
- Understands and follows SDLC processes such as change management processes, release processes, source code controls, build processes, and others
- Troubleshoots and resolves production problems
- Creates, maintains and updates various knowledge articles such as Standard Operating Procedures, Knowledge Base Articles, FAQ, Design and Configuration documents
- Relies on experience and judgment to plan and accomplish goals
- Performs a variety of tasks using creativity and latitude required
Front End
- Responsible for working on front-end development processes and assists in the front-end decision-making with new methods, technologies and design
- Collaborates with Web designers, Back-end engineers, UX/UI teams in the development of creative applications and systems which offers a streamlined customer experience
- Designs markups/prototypes within existing style guides and guidelines for a consistent look and feel
- Translates the technical implementation of design to ensure optimization speed and scalability
- Acts as the owner of templates, ensuring that implementation is executed accurately
- Responsible for development using responsive web and digital design, browser APIs, CMS applications, front-end libraries and frameworks, SEO principles, UI/UX design principles and best practices
Back-end
- Responsible for working on back-end development processes and assists in the back-end decision-making with new methods and technologies.
- Works on a wide scope of tasks including technical support, feature requests, and application integrations.
- Designs, implements or improves features in a variety of backend systems (e.g., REST APIs, microservices, data ingestion and processing systems, distributed task/job processing systems)
- Shows ownership of backend-end components integration with other back-end infrastructure.
- Responsible for development using modern libraries and tooling, Microservices architecture and development, RESTful APIs, REST principles, automated build platforms/continuous integration
Full stack
- Responsible for working on both front-end and back-end development processes and assists in the decision-making with new methods and technologies
- Designs, develops, and maintains fully-fledged and functioning platforms with databases or servers which do not need other third-party applications to build an entire system from scratch
- Develops and maintains responsive, intuitive user interfaces using modern web technologies
- Builds robust back-end systems and APIs
- Ensures high performance, security, and scalability of the software solutions
- Responsible for development using full-stack development, including proficiency in front-end frameworks and back-end technologies
Middleware
- Ensures integration of front-end technologies with the back-end stack
- Performs analysis, designing, coding and testing of systems to ensure seamless functioning and integration between various application layers
Integration
- Translates business requirements into technical specifications, develops and test prototypes and proactively maintains integrations
- Develops integration solutions across the integration lifecycle
- Develops API Integration flows, orchestration, and asynchronous flows
- Performs analysis, design, development, and implementation of Enterprise Service Bus (ESB) applications
Mobile
- Performs design, development and maintenance of mobile applications based on client specifications
- Ensures design and development of high performance, reusable code
Cloud
- Designs and builds multi-platform customer-facing tools — such as sales interfaces and management portals — that serve as the gateway into how end users consume the underlying cloud services
RPA
- Implements automation process solutions in accordance with standard design principles and conventions
- Performs Proof of Concepts to help the business recognize the feasibility of an automated solution
Artificial Intelligence / Machine Learning (AI/ML)
- Performs research, builds, and designs self-running software to automate predictive models
- Builds artificial intelligence (AI) systems that leverage huge data sets to generate and develop algorithms capable of learning and eventually making predictions
Qualifications:
- Bachelor's degree (in Computer Science, MIS, or Software Engineering) required
- 0-2 years’ software development and maintenance experience
- Experience writing functional requirements and technical specs
- Experience designing and implementing solutions from functional and technical specs
- Experience providing technical support for resolutions
- Experience working with source code repositories
- Knowledge of Microsoft Office products (Visio, Excel, Word, PowerPoint, and Access)
- Knowledge of deployment automation tools and DevOps practices is a plus
- Knowledge of SDLC and software support and maintenance approaches like Scrum and Waterfall
- Knowledge of Unit testing frameworks
- Knowledge of activities, tasks, practices, and deliverables associated with eliciting and clearly defining and documenting required business functionality as well as non-functional requirements
- Knowledge of formal methodologies for planning and executing application development, enhancement, or support
- Knowledge of tools and techniques for design, development, and support of Client/Server applications
- Knowledge of scripting languages and tools for creating event-driven, interactive webpages
- Knowledge of tools and programming languages for writing and modifying programs that comprise an application system
- Knowledge of tools and facilities for developing and populating application databases
- Knowledge of and experience using objects in designing, developing and implementing applications and databases
- Knowledge of approaches, tools, and techniques for design and development of paper-based and online technical reference documentation, guidelines, standards, procedures, processes, applications, etc.
- Ability to write business requirements, functional and technical specifications
- Demonstrated ability to learn and adopt new technologies and tools
- Strong writing and communication skills
- Strong customer service orientation (responsive, consultative, collaborative and accurate)
- Strong interpersonal relationship building skills: able to work with a variety of people and groups in a constructive and collaborative manner
- Strong analytical ability with the capability to determine the root cause of problems and issues and provide solutions
- Strategic thinking: Applies organizational acumen to identify and maintain focus on key success factors for the organization
- Superior attention to detail
- Ability to juggle multiple, competing, frequently changing time-sensitive deadlines and priorities
- Ability to work independently and without supervision
- Ability to work effectively as part of a team
Salary range $55,000 to $68,000. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base.
EEO Statement:
Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.
