Who we are
Cisco’s Customer Experience (CX) team is at the heart of our mission to bridge the possible. We are a global community of innovators, strategists, and technical experts dedicated to helping our customers realize the full value of their technology investments. We pride ourselves on a culture of respect, human kindness, and collaborative excellence. When you join our team, you become part of an environment that celebrates diverse perspectives and empowers you to lead with empathy, drive innovation, and deliver world-class solutions that impact customers worldwide.
Your Impact
Develops software consistent with Cisco ‘Design Thinking Principles’ with a focus on simplification and UX (User Experience) at its core, using secure coding practices, ensuring user privacy, and following software development best practices. Partners with other teams including design and product management to create the right solution for the customers. Creates technical design documentation to be used by the team as well as contributing to user documentation to be used by end users. Debugs and addresses software issues during development and in production systems to support customers. Brings new ideas for product innovation and helps improve software development processes.
- Uses specialized expertise in one or more areas to interpret internal or external business issues and recommends best practices.
- Solves complex problems and takes abroad perspective to identify innovative solutions.May lead small-to-medium features from technical design through completion.
- May lead projects that span multiple teams; manages workload and workstreams holistically.
- Influences a defined software engineering roadmap.
- May lead medium-to-large features from technical design through completion.
- Provides expertise in the development and implementation of the software development lifecycle, and agile engineering strategies across applicable teams and partners.
- Leads and mentors others, and improves the technical design of solutions Advocates for new features within a product to address customer needs.
- Articulates design choices based on an expert understanding of market awareness, product adoption, and competition.
- Innovates new products to address unmet customer needs and tracks metrics to measure success
- Writes functional clean code and unit tests at a level that sets the standard for coding across teams.
- Influences architectural decisions with a focus on security,scalability and reliability.
- Contributes to threat modeling of a product.Proactively identifies, prioritizes, and resolves risk and issues in production systems.
- Designs and implements robust monitoring tools that provide visibility and reliability and acts on the data and alerts to increase future performance.
- Leads postmortems and reviews root cause analysis, ensures on call coverage.
- Expert on multiple functional components. May contribute to knowledge sharing among the wider professional community with technical blogs or publications.
- Scopes work accurately and provides reliable estimates for project milestones and completion.
- Communicates delivery trade-offs and negotiates with crossfunctional partners to align on direction and outcomes.
- Mentors peers or others on the team,Facilitates/encourages knowledge sharing in the team (e.g., brownbags, demos, design sessions)
Minimum Qualifications: - Bachelors + 8 years of related experience, or Masters + 6 years of related experience, or PhD + 3 years of related experience.
- Strong hands on Experience into Golang development , and cloud applications majorly into AWS
- Should have good understanding/working knowledge into Microservices architecture and Kubernetes
- Requires working knowledge and expanded conceptual knowledge in primary technical job family and broadens capabilities; has worked with and is proficient with current technologies.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
