Software Solutions Specialist

Accountabilities:

Customer Project & Solution Leadership

• Act as a senior LBM industry specialist across ERP implementation projects.
• Lead or support discovery sessions with customer executives, owners, managers, and operational teams.
• Translate business requirements into practical LBM process designs and solution approaches.
• Challenge legacy habits or requirements that may introduce unnecessary complexity or customization.
• Guide customers toward scalable and effective ways of working.
• Support implementation activities including solution design, configuration, validation, testing, and go-live readiness.

LBM Operational Expertise

• Apply practical knowledge of North American LBM operations to customer projects.
• Advise on purchasing, inventory, pricing, contractor sales, dispatch, estimating, rebates, EDI, warehouse operations, branch management, and multi-location distribution.
• Explain how legacy ERP systems influence customer expectations, processes, and workflows.
• Identify situations where process improvements are needed rather than simply configuring software around existing practices.
• Provide guidance on industry standards, exceptions, and commercially important workflows.

Product Influence & Functional Feedback

• Identify functional gaps, usability challenges, and workflow friction encountered during implementation.
• Partner with Product and Development teams to communicate the operational impact of customer requirements.
• Validate proposed solutions against real-world LBM environments.
• Prioritize feedback based on customer impact, repeatability, and broader market relevance.
• Contribute evidence and practical industry insight to product design and prioritization discussions.
• Help ensure product evolution remains relevant to the North American LBM market.

Delivery Enablement

• Support consultants and project managers with LBM-specific expertise throughout delivery.
• Standardize recommended processes, solution patterns, and implementation approaches.
• Reduce ambiguity during discovery and design through practical industry interpretation.
• Develop reusable templates, workflows, examples, and implementation guidance.
• Coach internal teams on LBM-specific customer scenarios and operational requirements.
• Share industry and legacy ERP knowledge to support onboarding and internal capability development.

Customer & Executive Engagement

• Build trusted relationships with customer executives, owners, managers, and operational leaders.
• Serve as a trusted advisor during workshops, project reviews, steering meetings, and escalations.
• Help customers balance operational, technical, and commercial considerations when making decisions.
• Establish credibility as an industry-focused software partner rather than a generic technology provider.
• Support strategic customer engagements where operational alignment or product uncertainty could affect project outcomes.

Market & Legacy Product Insight

• Maintain awareness of North American LBM trends, customer expectations, and competitive pressures.
• Bring knowledge of legacy LBM ERP products and related business management systems into customer and internal discussions.
• Help internal teams understand what customers value, which established workflows they rely on, and where resistance to change may arise.
• Feed market and legacy-system insights into delivery planning, product prioritization, and internal enablement.

Requirements:

• 10+ years of experience working in or around the North American lumber and building materials (LBM) industry.
• Experience within an LBM dealer, distributor, buying group, software vendor, or ERP implementation environment.
• Strong understanding of LBM workflows, including purchasing, inventory, pricing, dispatch, contractor sales, estimating, rebates, EDI, and multi-branch operations.
• Experience with legacy LBM ERP products or business management systems.
• Ability to lead customer conversations with confidence and establish credibility with senior stakeholders.
• Strong ability to simplify complex operational challenges into clear decisions and practical actions.
• Ability to influence cross-functional teams without relying on formal authority.
• Excellent communication skills across customers, consultants, developers, product teams, and senior leadership.
• Practical, outcome-focused approach to problem solving and implementation.
• Comfortable working directly on customer implementation projects and engaging hands-on with delivery teams.
• Ability to bridge business processes, software capabilities, and customer outcomes.
• Strong interest in improving ERP solutions and shaping technology around real-world LBM operating models.

Benefits:

• Medical, dental, and vision healthcare coverage.
• Short- and long-term disability coverage.
• AD&D insurance.
• 401(k) plan.
• Employee assistance program.
• Wellness reimbursement.
• 20 days of PTO per year.
• Company-observed holidays.
• Flexible working arrangements designed to support work-life balance.
• Compensation package aligned with the scope and experience required for the role.