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Job Category
Sales
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About the Role:
We're looking for an exceptional Solution Engineer to join our North EMEA SE team, focusing on Commerce Cloud solutions. You'll be the trusted technical advisor for our most strategic commerce customers, leading complex pre-sales engagements and driving digital transformation across several industries and eCommerce landscape in the market. Salesforce is spearheading the future of eCommerce driven by advanced AI and data-driven insights, offering you the opportunity to work with this industry-leading, cutting-edge technology.
You'll combine deep Commerce platform expertise with outstanding business acumen to design and articulate compelling solutions that solve our customers' most challenging business problems. You'll work closely with Account Executives, customers, and cross-functional teams to drive revenue growth and customer success. In this regional role, travel is expected.
Key Responsibilities:
Pre-Sales Leadership
- Lead complex B2C and B2B Commerce Cloud sales cycles from discovery through to close, acting as the primary technical advisor
- Develop and deliver innovative, custom solutions that address customer business requirements across retail, fashion, consumer goods, and other industries
- Coordinate the entire solution cycle through close collaboration with Sales, Product, Customer Success, and Partner teams
- Present compelling Salesforce Commerce Cloud solutions to audiences ranging from developers and IT teams through to C-level executives
- Conduct collaborative discovery workshops to understand customer business challenges, technical landscape, and digital commerce maturity
- Design and demonstrate proof-of-concept solutions showcasing Commerce Cloud capabilities
Technical Expertise
- Translate complex customer challenges into secure, scalable Commerce Cloud architectural solutions
- Provide deep technical guidance on Salesforce's Commerce platform capabilities
- Design integration architectures connecting Commerce Cloud with payment gateways, tax engines, order management, ERP, marketing automation, and other enterprise systems
- Champion Commerce Cloud best practices for multi-site architecture, internationalization, personalization, mobile commerce, and headless implementations
- Stay current with Commerce Cloud product roadmap and new capabilities, translating these into customer value propositions
Strategic Partnership
- Serve as a trusted advisor to customers, understanding their business goals, competitive landscape, and growth strategies
- Articulate the business value and ROI of Commerce Cloud solutions at every level of the customer organization
- Collaborate with System Integrator partners to design comprehensive implementation approaches
- Contribute to the broader Commerce practice through knowledge sharing, best practice development, and mentoring of junior SEs
- Build deep industry verticals relevant to the market
Required Experience & Skills:
Essential
- Solid experience in enterprise eCommerce, digital commerce consulting, solution engineering, or related technical pre-sales roles
- Hands-on experience with Salesforce Commerce Cloud or a similar eCommerce platform
- Deep understanding of retail operations, merchandising, digital marketing, customer experience, and omnichannel commerce
- Strong technical knowledge of eCommerce architecture including content management, catalog management, promotion engines, order management, payment processing, and fulfillment
- Proven track record of successfully leading complex technical sales cycles and closing enterprise deals
- Exceptional presentation and communication skills with the ability to engage audiences from technical practitioners to executive leadership
- Strong business acumen with the ability to understand customer P&Ls, business cases, and ROI models
- Experience working in or selling into the North EMEA market with understanding of the local landscape, consumer behaviors, and regulatory requirements
- Ability to work collaboratively in dynamic, fast-paced team environments
- Proven time management skills with the ability to manage multiple concurrent opportunities
- Familiarity with AI/ML concepts and large language models (LLMs), and an understanding of how they can be applied in a commerce context
- Demonstrated interest in and knowledge of generative AI, including practical applications of LLMs
- Experience leveraging AI and large language models to drive productivity, automation, or customer-facing solutions
Preferred
- Experience with modern headless commerce architectures
- Knowledge of API performance optimization and data modeling
- Understanding of Commerce Cloud integration patterns and DevOps practices
- Experience with adjacent Salesforce clouds (Sales Cloud, Service Cloud, Marketing Cloud, Order Management, Revenue Cloud, Experience Cloud)
- Knowledge of modern eCommerce technologies including AI/ML for personalization, composable commerce, and mobile-first design
- Experience with international and multi-site commerce implementations
- Strong technical writing skills for functional specifications and architectural documentation
- Understanding of SEO, conversion rate optimization, and digital analytics
- Familiarity with competitive commerce platforms and ability to articulate Salesforce differentiation
What Makes You Successful:
- Customer-Centric: You deeply understand customer business challenges and are passionate about solving them through technology
- Technical Credibility: You can go deep on technical architecture while also articulating business value to executives
- Consultative Approach: You ask great questions, actively listen, and design solutions collaboratively with customers
- Innovative Thinking: You bring creative approaches to solving complex commerce challenges
- Hands-On: You're comfortable getting into the details, building demos, and proving technical feasibility
- Collaborative: You work effectively across teams and build strong relationships with internal and external stakeholders
- Continuous Learner: You stay current with industry trends, competitive landscape, and product innovations
- Market Knowledge: You understand the unique dynamics of the North EMEA retail market and can relate to local customer challenges
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
